Eria Bwana -Simba

 Established programs to educate patrons in the use of the library and its resources.  Initiated and helped to integrate 13,000 records into the electronic catalogue using Reference Manager Software.  Streamlined procedures for providing fast and accurate responses to information queries.  Developed and implemented information reference and directional services in line with the needs of library patrons.  Initiated and implemented a Question and Answer Service to provide information on demand to 1,000 patrons – http://www.runetwork.org/html/en/articles/journals/180