Basic Info

Engy Turky

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Customer support- Admin at Kerford Investments LTD

Experience Details

Senior Customer support- Admin

Customer Service/Support, Banking, Administration

Experienced (Non-Manager)


 Activating customer accounts
 Dealing with banks to make withdrawal or to confirm any transactions in the company’s account.
 Replying in all emails and following up with customers.
 Assist customer support manager in recruiting and select office staff
 Giving training to new comers
 Co-ordinate schedules, appointments for customer support manager
 Respond promptly to customer inquiries.
 Help screen incoming calls handling and assist in the website posts and email shooting.
 Handle and resolve customer complaints.
 Direct requests and unresolved issues to the designated resource.
 Help clients in procedures and documents needed to open an account.
 Handling filing, photocopying and binding and updating of clients contact lists.
 Keeping accurate records of discussions or correspondence with customers.
 Producing written information for customers.
 Identify and escalate situations requiring urgent attention.
 Handling all online chat via Kerford software.


Company Details

Kerford Investments LTD (multinational)

Cairo, Egypt

101-500 employees

Financial Services

www.kerfordinvestments.com/

May 2011 to Jul 2016 (5 years 2 months)
Office Manager at E-Money Power

Experience Details

Office Manager

Administration, Customer Service/Support

Entry Level


 Co-ordinate office stuff activities to ensure maximum efficiency.
 Handle incoming inquiries and client issues via phone and E-mail.
 Providing informational support and service to existing and potential clients.
 Investigating and resolving client issues related to trade execution, financial transfers and account documentation.
 Updating and entering client account information in the system.
 Activate any new account and dealing with the bank for any transaction.
 Co-ordinate between departments.
 Design and implement filing systems
 Ensure filing systems are maintained and current
 Establish and monitor procedures for record keeping
 Analyse and monitor internal process
 Prepare operational reports and schedules to ensure efficiency
 Co-ordinate schedules, appointments and bookings


Company Details

E-Money Power (multinational)

Cairo, Egypt

101-500 employees

Financial Services

N/A

Jul 2008 to Jan 2010 (1 year 6 months)

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Ain Shams University, Egypt

Not specified

Law

N/A

Ain Shams University
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

sheraton heliopolis language school

Egypt

2003

C / Good / 65 - 75%

N/A

sheraton heliopolis language school
2003

Training and Courses

Training/Course Details

Forex trading

Jul 2008

E-Money Power

N/A

Training/Course Details

Technical analysis course

Oct 2008

E-Money Power

N/A

Training/Course Details

MS. Windows & Office systems

Oct 2004

Ain Shams University

N/A

Training/Course Details

Life skills

Apr 2009

Cairo university ( SPE INTERNATIONAl STUDENT CHAPTER)

i.Time management ii.Communication skills. iii.Analytical Thinking. iv.Leadership.

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Profile Skills and Keywords

AdministrationBankingCommunicatorCustomer ServiceCustomer-orientedDetails-orientedE-Money PowerEnglishFinancial ServicesForex TradingHard WorkerInvestmentsKerford Investments LTDLawLife SkillsMS. Windows & Office SystemsMicrosoft ExcelMicrosoft WordMt4Office ManagerReadingSenior Customer Support- AdminSupportTeam PlayerTechnical Analysis Course

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Mt4

Mt4

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Investments

Investments

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Hard worker, Customer-oriented, Details-oriented, Team Player

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