Basic Info

Khaled Ramadan

Less than 1 year

Monufya, Egypt

Bachelor's Degree

Entry level

Work Experience

DBA at Pioneers Solutions

Experience Details

DBA

IT/Software Development

Entry Level

Key Responsibilities as Application Support Engineer:
• Perform applications quality testing to determine scenarios under which bugs occur and ensure that it has been adequately resolved.
• Implementing Data Models and Reports with Microsoft SQL Server.
• Receiving feedback and reducing the gap between developers and customer's needs.
• Applying KAIZEN principles by developing recommendations for enhancements to company products and communicates them to team leader.


Key Responsibilities as Database Administrator:
• Installing, configuring, and troubleshooting Microsoft SQL Server versions.
• Troubleshoots and diagnoses database problems using queries.
• Creating table indexes to improve database performance.
• Proficiency in performance tuning, data replication and encryption.


Company Details

Pioneers Solutions

Cairo, Egypt

51-100 employees

Computer Software

pioneers-solutions.com/

Oct 2016 to present (1 year 3 months)
ASUS Technical Support Engineer at Teleperformance Egypt

Experience Details

ASUS Technical Support Engineer

Customer Service/Support

Entry Level


Key Responsibilities:
• Working directly with clients to provide technical support for all ASUS products over the phone and via e-mail or chat.
• Interact with customers on ASUS’s blogs recommending latest techniques and features available in ASUS Products.
• Ensure a satisfactory outcome has been reached for the customer.
Key Activities:
• Volunteer in “Citizen of the World” one of the Teleperformance’s activities for charitable efforts.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

https://www.teleperformance.com/en-us/egypt

Feb 2016 to Oct 2016 (8 months)
“MIE9: From Engineering to Business” training in Smart Village , volunteer at (intern) at Students activities

Experience Details

“MIE9: From Engineering to Business” training in Smart Village , volunteer at (intern)

Creative/Design/Art, Installation/Maintenance/Repair, IT/Software Development

Student

Masr Ta3mal
I've been working in organizing events and camps for undergraduate students sponsored by Microsoft aimed to learn soft and technical skills and courses

Embedded system foundation
Establish a huge community of embedders all over Egypt have the needed skills not only those one that companies need but also the skills regard thinking out of the box and came up with ideas that can be turned into something BIG or special


Company Details

Students activities

Monufya, Egypt

1-10 employees

Electronics and Semiconductors, Computer Software

https://www.facebook.com/Masrworks/?ref=br_rs

Mar 2014 to Jun 2014 (3 months)

Education

Electronic and Communication Engineer in Electronic & Electrical Communications Department

Education Details

Electronic and Communication Engineer

Electronic & Electrical Communications Department

Faculty of Electronics Engineering in Menouf, Egypt

C / Good / 65 - 75%

Computer Networking - Coding Theory - Mobile Networking - Antenna - Avanced Technology - Planning Networking - Microwaves - Satellite - Economy -

N/A

Faculty of Electronics Engineering in Menouf
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

المساعى الثانوية العسكرية

Egypt

2009

A / Excellent / 85 -100%

N/A

المساعى الثانوية العسكرية
2009

Certifications

Microcontroller
Jan 2012

Certificate details

Microcontroller

Jan 2012

N/A

N/A

N/A

The Scientific Computing Center, Faculty of Electronic Engineering, Menoufia

N/A

Training and Courses

Training/Course Details

“MIE9: From Engineering to Business”

Apr 2014

Smart Village

N/A

Jobseeker photo

Profile Skills and Keywords

(TEDx - ????? ? ????? ??????? ??? ???????? ??? (??? ????ASUS Technical Support EngineerAnalytical SkillsAwaken The Giant WithinCharity WorkComputer SoftwareCreativeCrystal ReportsCustomer ServiceDBADesignElectronic & Electrical Communications DepartmentElectronics And SemiconductorsEnglishFootballHealthy FoodITITILInformation Technology (IT)InstallationInteractiveKaizenMaintenanceMicrocontrollerMicrosoft OfficeMicrosoft SQL ServerMind MapOffshoringOutsourcingPlannerProblem SolverRepairSQL Server AdministrationSSRSSelf MotivationSelf-learning SkillsSoftware DevelopmentSupportSupportiveTechnical SupportTeleperformance EgyptTime ManagementMIE9: From Engineering To BusinessMIE9: From Engineering To Business Training In Smart Village , Volunteer At

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Time Management

Time Management

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: High

:

1-3 years

Crystal Reports

Crystal Reports

: Advanced

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Advanced

: High

:

1-3 years

analytical Skills

analytical Skills

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

ITIL

ITIL

: Intermediate

: Extreme - I love it!

:

Less than 1 year

kaizen

kaizen

: Intermediate

: Extreme - I love it!

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Beginner

: High

:

Less than 1 year

Fields of Expertise

SQL Server Administration

SQL Server Administration

: Advanced

: Extreme - I love it!

:

1-3 years

SSRS

SSRS

: Advanced

: Extreme - I love it!

:

1-3 years

ITIL

ITIL

: Advanced

: Extreme - I love it!

:

1-3 years

self-learning skills

self-learning skills

: Intermediate

: High

:

3-5 years

Key Skills

Planner, Creative, Problem Solver, Interactive, Supportive

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