
Khaled Ashraf Ramadan
Quality - Kaizen
Nasr City, Cairo, EgyptWork Experience
Application SupportFull Time
Pioneers Solutions
Oct 2016 - Jan 2018 -1 yr, 3 months
Egypt , Cairo
- Job Details:Key Responsibilities as Application Support Engineer: • Perform applications quality testing to determine scenarios under which bugs occur and ensure that it has been adequately resolved. • Implementing Data Models and Reports with Microsoft SQL Server. • Receiving feedback and reducing the gap between developers and customer's needs. • Applying KAIZEN principles by developing recommendations for enhancements to company products and communicates them to team leader. Key Responsibilities as Database Administrator: • Installing, configuring, and troubleshooting Microsoft SQL Server versions. • Troubleshoots and diagnoses database problems using queries. • Creating table indexes to improve database performance. • Proficiency in performance tuning, data replication and encryption.
ASUS Technical Support EngineerFull Time
Teleperformance Egypt
Feb 2016 - Oct 2016 -8 months
Egypt , Cairo
- Job Details: Key Responsibilities: • Working directly with clients to provide technical support for all ASUS products over the phone and via e-mail or chat. • Interact with customers on ASUS’s blogs recommending latest techniques and features available in ASUS Products. • Ensure a satisfactory outcome has been reached for the customer. Key Activities: • Volunteer in “Citizen of the World” one of the Teleperformance’s activities for charitable efforts.
“MIE9: From Engineering to Business” training in Smart Village , volunteer at Internship
students activities
Mar 2014 - Jun 2014 -3 months
Egypt , Monufya
- Job Details:Masr Ta3mal I've been working in organizing events and camps for undergraduate students sponsored by Microsoft aimed to learn soft and technical skills and courses Embedded system foundation Establish a huge community of embedders all over Egypt have the needed skills not only those one that companies need but also the skills regard thinking out of the box and came up with ideas that can be turned into something BIG or special
Education
Electronic and Communication Engineer in Electronic & Electrical Communications Department
Faculty of Electronics Engineering in MenoufJan 2009 - Jan 2014 - 5 yr
High School - Thanaweya Amma
المساعى الثانوية العسكريةJan 2009
Skills
- Time Management
- ITIL
- Quality Control
- Automation Testing
- Black Box Testing
- Experience Testing
- Mobile Testing
- Database Testing
- Performance Testing
- SQL Language
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Languages
English
Advanced
Training & Certifications
ISTQB
Software Quality Academy·2018“MIE9: From Engineering to Business”
Smart Village·2014Microcontroller
The Scientific Computing Center, Faculty of Electronic Engineering, Menoufia·2011