Khaled Ashraf Ramadan

Software Quality EngineerFull Time

Application SupportFull Time

• Job Details:Key Responsibilities as Application Support Engineer: • Perform applications quality testing to determine scenarios under which bugs occur and ensure that it has been adequately resolved. • Implementing Data Models and Reports with Microsoft SQL Server. • Receiving feedback and reducing the gap between developers and customer's needs. • Applying KAIZEN principles by developing recommendations for enhancements to company products and communicates them to team leader. Key Responsibilities as Database Administrator: • Installing, configuring, and troubleshooting Microsoft SQL Server versions. • Troubleshoots and diagnoses database problems using queries. • Creating table indexes to improve database performance. • Proficiency in performance tuning, data replication and encryption.

ASUS Technical Support EngineerFull Time

• Job Details: Key Responsibilities: • Working directly with clients to provide technical support for all ASUS products over the phone and via e-mail or chat. • Interact with customers on ASUS’s blogs recommending latest techniques and features available in ASUS Products. • Ensure a satisfactory outcome has been reached for the customer. Key Activities: • Volunteer in “Citizen of the World” one of the Teleperformance’s activities for charitable efforts.