Inas Magdy Farahat Harron

Sofitel Cairo El Gezirah

• MarketerInternship

  Jun 2022 - Sep 2022 -3 months

  Egypt , Cairo

  • Job Details:Digital Marketing Social Media Marketing Brand Identity Paid Advertisements Content Creating Search engine optimization Publication of winning a Travel and Leisure ‘s Best Awards in El-Akhbar Journal Creating E-mail Advertise about Spending Honeymoon at Sofitel Legend Old Cataract
• Reservation Sales AgentFull Time

  Sep 2021 - Present -4 yrs

  Egypt , Cairo

  • Job Details:Receiving Customers calls and handling their requests. Handling the different complaints channels (Call center – Website – Social Media- Individuals). Dealing with Hotel operations available technology (PMS & RMS) and all distribution channels. Transferred from Opera PMS to Opera Cloud System Manually since April 2023 Pay attention into details to apply revenue plans and hotel inventory data Responsible to On-Job-Training Plan Attributed to our department on monthly basis Daily communication with the team internal/external departments (both written and oral), handling general queries. Insuring that all office supplies are available (water, papers,...etc.) Proficiency in MS Office and E-mails. Receive and distribute incoming mail, packages and faxes to the department
• Guest Relation OfficerInternship

  Jun 2021 - Sep 2021 -3 months

  • Job Details:Welcoming VIP guests and ensuring hotel departments are fully briefed on their requirements Carry out all administrative duties like (welcoming cards, Amenities, VIP guest arrivals sheet..etc) Extract reports from Opera PMS V5 Coordinate with other hotel departments to fulfill guest needs and special requests Escorting guests to areas and venues with Providing accurate information about hotel facilities, services, and local attractions. Check-in and Check-out for VIP guests Seeking feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner