EB

Enas Beker

Team Leader at Bank Misr

Giza, Egypt

Work Experience

  • Team Leader

    Bank Misr

    May 2021 - Present -4 yrs

    Egypt

    • Job Details:Responsible for the overall management of a call center team, including hiring, training, and supervising call center agents. The team leader is also responsible for ensuring that the call center meets or exceeds customer service goals.

  • Call Center Agent

    Bank Misr

    May 2018 - May 2021 -3 yrs

    Egypt

    • Job Details:Providing customer service to bank customers over the phone. This includes answering questions, resolving issues, and processing transactions.

  • Secretary

    Grand Investment Securities

    May 2015 - May 2018 -3 yrs

    Egypt

    • Job Details:Responsible for the execution of back office operations, including trade processing, settlement, and reconciliation.

  • Back Office Operation

    Grand Investment Securities

    May 2012 - May 2015 -3 yrs

    Egypt

      • Education

      • Bachelor's Degree in Social Work

        Social Service Institute

        Jan 2005 - Jan 2009 - 4 yr

      Skills

      Languages

      • Arabic

        Fluent

      • English

        Intermediate
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