Eman Ismail Ismail

E-commerce ManagerPart Time

• Job Details:• Account Management: Manage and oversee our e-commerce accounts on platforms such as Amazon, Jumia , Mitcha , Rivvr , Mr.Joe website. • Sales & Performance Optimization: Monitor and analyze sales performance data, identifying trends and opportunities for growth. - Implement strategies to drive sales and improve conversion rates, including promotional campaigns, pricing strategies, and product placements. • Inventory Management: Coordinate with the inventory team to ensure optimal stock levels are maintained. - Monitor inventory turnover and manage reordering to prevent stock outs and overstock situations. • Marketing & Promotions: Collaborate with the marketing team to develop and execute online marketing campaigns, including SEO/SEM, email marketing, and social media. - Manage promotional calendars and ensure all promotions are effectively communicated and executed. • Content Management: Ensure product listings are accurate, engaging, and optimized for search visibility. - Work with the creative team to produce high-quality images, descriptions, and other content for product listings. • Customer Service: Oversee customer service processes, ensuring timely and effective resolution of customer inquiries and issues. - Implement strategies to improve customer satisfaction and loyalty.

Category ManagerFull Time

• Job Details:- Define kitchenware category management strategies, develop all relevant key policies/procedures, and take the necessary action for management approval. - Performing a deep study for target customers according to the company strategy, and determine the consumer behavior, vital needs, and the appropriate value to be discussed with the management and business development team. - Performing market studies and demand analysis for all available category merchandises as well as the target customer needs, to be discussed with the management to approve the target merchandises categories and the excluded ones. - Listing the merchandises and all available alternatives according to the technical specifications and the related merchandise lists, as well as defining the target sales volume. - Insure that market and competitive studies and analysis are up-to-date to develop the pricing strategies and identify the most effective and popular promotions among e-shoppers across various online stores. - Developing long-term category management strategies, as well as exit ones for unpromising merchandises according to the market trends and competitive position and take the necessary action for updates. - Insure a high level of communications with the CRM and logistics on the key issues and suggestions of the e-shoppers, in order to develop appropriate proactive solutions as well as the necessary preventive actions to be taken. - Ensure an appropriate merchandise profile across the online-stores, participating in the E-marketing activities, developing appropriate web content for E-marketing campaigns in order to insure a distinct presence and position for the category in the market. - Estimating costs and profit margin, in addition of developing all needed reports regarding sales targets and procurement plans to maintain an appropriate stock levels.

Key Account Executive - Retail DivisonFull Time

• Job Details:• Managing and maintaining current business with key accounts Retail Chains • Establishing and developing a long term relationship with Key accounts decision makers. • Finding new business opportunities with existing accounts and new accounts and new chains channels. • Analyze sales figures and forecasting future sales volumes to maximize profits. • Monitoring and gathering relevant data from Retail market (Trends, competitors' activities, Future opportunities …. Etc). • Organizing special promotions, displays and events. • Responding to customer complaints and comments. • Key objectives: – Targets new customers and new sales opportunities, implement an effective strategic sales plan. - Monitor, analyzes sales and market trends. - Controlling the sales budget. • KPI: -Finance: Sales target( Gross Profit / Net Profit) -Process: Direct & Indirect target -Developing: Branches & Sales Divisions Structure -Customer: Customer Satisfaction