Basic Info

Eman Khalaf

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Reporting Officer - Corporate & Investment Banking Division at Qatar National Bank Al-Ahli

Experience Details

Reporting Officer - Corporate & Investment Banking Division

Banking

Experienced (Non-Manager)

Handle inquiries received from different bank’s departments regarding CIBD activities reports on regular basis
Constantly update & maintain the CIBD database
Generate reports to assess the challenges results and provide analytical statistics to support in enhancing CIBD performance
Ensure that all collected information and data is documented, analyzed and reported in a results-based and timely manner
Participate in CIBD budget allocation process through maintaining and analyzing historical database, ensuring budget distribution among all CIBD departments
Generate activity reports evaluating budget achievement versus the allocated budget on regular basis
Determine issues with data collection tools and recommends to CIBD Head improvements thereof
Consolidate/Analyze Top 50 CIBD clients Report related to the Aspiration Program 2018
Handle CIBD weekly cash flow report, in-pipeline transactions report for CIBD different units.
Handle all the required communication with involved entities (i.e. IT Department) to generate the requested reports, review the data ensuring that its accurate and reflective of the set criteria.
Prepare brief papers and summery findings of reports and researches
Perform other related duties as per CIBD Head Instructions.
Ensure the protection of data and the abidance by the related rules.
Ensure the proper functioning & implementation of permanent supervision system & QNB Alahli policies.
Adopt all policies and procedures in order to guarantee that QNB Alahli business are conducted in compliance of local law, internal rules and regulations, as well as, international standards.


Company Details

Qatar National Bank Al-Ahli (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Apr 2015 to present (2 years 6 months)
Social Media Team Leader at Vodafone

Experience Details

Social Media Team Leader

Marketing/PR/Advertising

Experienced (Non-Manager)

 Implement the social media strategy, coordinating with stakeholders across the Company to ensure its effectiveness and encouraging adoption of relevant social media techniques into the corporate culture and into all of the company’s products and services.
 Work with the Product development team to ensure social media tools (for ex. FB connect, Sharing buttons) are kept up to date.
 Manage social media campaigns and day-to-day activities. Duties include online advocacy, writing editorial, community-outreach efforts, promotions, etc.
 Manage presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed
 Become an advocate of the Company in social media spaces, engaging in dialogues and answering questions where appropriate
 Manage a Blogger outreach program and build an active brand ambassador network to spread the word about the Company


Company Details

Vodafone (multinational)

Doha, Qatar

101-500 employees

Telecommunications

www.vodafone.com.qa

Feb 2011 to Apr 2012 (1 year 2 months)
Customer Service Coordinator at Vodafone

Experience Details

Customer Service Coordinator

Customer Service/Support

Entry Level

 Steering sales & marketing initiatives through effective merchandising, awareness campaigns, promotional events, market surveys/ analysis to maximize store profits concurrently maintaining high customer service levels.
 Upholding high brand merchandising values that reflect the company’s image by being creative, inviting and expressive, overseeing displays to maximize outlet sales.
 Evaluating customer feedback to suggest modifications and incorporating the same in business strategy, thus effecting high levels of sales and achievement of company objectives.
 Following up and closing all unsolved pending cases, i.e. customer's complaints, maintenance concerns, etc. at the POS with the concerned parties within a specific time frame.
 Implementing client-service strategies based on management directives as per complaint handling process and delivering as per commitment.
 Organizing employee trainings, updating them on new products, stimulating positive morale and team spirit leading to high productivity.


Company Details

Vodafone (multinational)

Doha, Qatar

101-500 employees

Telecommunications

www.vodafone.com.qa

Jan 2009 to Feb 2011 (2 years 1 month)
Personal Assistant to CEO at Doha Insurance Company

Experience Details

Personal Assistant to CEO

Engineering - Telecom/Technology, Engineering - Oil & Gas/Energy

Entry Level

 Reading, monitoring and responding to the GM's email.
 Answering calls and handling queries.
 Organizing travel and preparing complex travel itineraries.
 Conducted independent investigations of applicants including credit and background checks. Used specialized software to analyze the information provided and to verify the probability of a loss for the company.
 Analyzed the risk involved and calculated appropriate premium for the applicant, as well as the details of the policy.
 Recalculated costs whenever policy changes led to changes in prices, assisted in the preparation of underwriting reports and other paperwork.
 Manage multiple projects as assigned by the Chairman
 Maintained systematic record of date of issuance and renewal of insurance policies for client, concurrently drafted renewal notice for follow up.


Company Details

Doha Insurance Company

Doha, Qatar

101-500 employees

Insurance

N/A

Jul 2007 to Jul 2008 (1 year)

Achievements


Member in Coordination Committee at 9th Model of Egyptian Stock Exchange, under supervision of Ministry of Investment. Trainer and Member in Human Resources Committee at the 2nd Model Organization of Islamic Conference, Faculty of Economics and Political Sciences. Delegate at the 10th Model of Egyptian Stock Exchange, Faculty of Economics and Political Sciences.

Education

BA in Economics

Education Details

BA

Economics, Statistics

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Egyptian Language School

Qatar

2003

A / Excellent / 85 -100%

N/A

Egyptian Language School
2003

Certifications

Certificate details

Certification/diploma in Marketing

Dec 2010

N/A

N/A

N/A

The Chartered Institute of Marketing, London, United Kingdom

N/A

Training and Courses

Training/Course Details

1st level of Soft Skills Courses

Apr 2006

Alashanek Ya Balady - Sustainable Development Association with Vodafone, Egypt.

N/A

This profile is fresh!
Last update 18 days ago.

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Profile Skills and Keywords

1st Level Of Soft Skills CoursesArabicBankingCertification/diploma In MarketingComputer Related Skills: MS Office Applications & Internet UsageCustomer ServiceCustomer Service CoordinatorData WareHouseEconomicsEducational SystemEnglishExcellent Analytical, Communication & Interpersonal SkillsExcellent Knowledge Of All Tripe Play Products And ServicesInsuranceMarketingMicrosoft OfficeOffice Administration WorkPersonal Assistant To CEOQatar National Bank Al-AhliREMEDYReporting Officer - Corporate & Investment Banking DivisionSecretarial WorkSeibelSocial Media Team LeaderStatisticsSupportSupport For Corporate & VIP CustomerSure PaySurfing InternetTelecommunicationsTravellingVodafoneVodafone's Online PortalWinCash

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

REMEDY

REMEDY

: Expert

: Extreme - I love it!

:

1-3 years

Sure Pay

Sure Pay

: Expert

: Extreme - I love it!

:

1-3 years

WinCash

WinCash

: Expert

: Extreme - I love it!

:

1-3 years

Seibel

Seibel

: Expert

: High

:

1-3 years

Data WareHouse

Data WareHouse

: Expert

: High

:

1-3 years

Vodafone's Online Portal

Vodafone's Online Portal

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Fields of Expertise

Excellent Analytical, Communication & Interpersonal Skills

Excellent Analytical, Communication & Interpersonal Skills

: Expert

: Extreme - I love it!

:

3-5 years

Computer Related Skills: MS Office Applications & Internet Usage

Computer Related Skills: MS Office Applications & Internet Usage

: Expert

: Extreme - I love it!

:

More than 7 years

Excellent knowledge of all Tripe Play products and Services

Excellent knowledge of all Tripe Play products and Services

: Expert

: Extreme - I love it!

:

5-7 years

Secretarial Work

Secretarial Work

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Educational System

Educational System

: Advanced

: Extreme - I love it!

:

1-3 years

Office Administration work

Office Administration work

: Advanced

: Extreme - I love it!

:

3-5 years

Support for Corporate & VIP customer

Support for Corporate & VIP customer

: Advanced

: Medium

:

1-3 years

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