Eman Ahmed Radwan

Public Relations CoordinatorFull Time

• Job Details:• Act as the primary point of contact for key customers, ensuring exceptional service and satisfaction. • Build and maintain strong relationships with VIP clients and long-term partners to enhance customer loyalty. • Address customer inquiries, requests, and concerns promptly, ensuring a positive guest experience. • Coordinate with internal departments to fulfill customer needs and personalize services for key clients. • Monitor and manage guest feedback, resolving issues effectively to uphold the hotel’s reputation. • Organize special events, VIP experiences, and exclusive offers for high-value customers. • Identify opportunities to upsell or promote additional services tailored to customer preferences. • Develop and maintain a database of key clients, tracking preferences and ensuring personalized communication. • Assist in designing and executing loyalty programs to encourage repeat business. • Collaborate with the marketing team to gather customer insights and improve service strategies.