Eman Hassan Nassar

CRM ManagerFull Time

• Job Details:Tracking and solving all customer escalations locally and regionally. - Recommending corrective measures to top management. - Sending any SOP related complaints to compliance director for investigation. - Meeting customers to assess their satisfaction level in all stages of relationship. - Issuing monthly, yearly KPI reports related to CRM and international agent sales.

Operation supervisorFull Time

• Job Details:Pest control My team includes (4 operation assistant- 5 team leaders-40 engineers) • Contact customers to schedule and confirm service appointments. • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate. • Schedule & communicate with Service Technicians to meet customer requirements. • Perform outbound calls to customers to follow-up on service received. • Replying to customer inquiries via phone and email. • Tracking product shipment. • Prepare certificate for Engineers. • Drawing Maps on system. • Operating a computer to enter data into spreadsheets. • Answer inbound customer service calls with an open, friendly greeting. • Utilize strong listening skills and probing questions to identify the customer’s concern and evaluate their needs. • Plan, organizes and completes assigned work in a timely manner. • Use strong communication skills to communicate/empathize with customers. • Make all necessary arrangements for meetings and workshops. • Properly file project documents and correspondence. • Maintain computer and manual filing systems. • Preparing reports and spreadsheets to monitor and manage various departments.

Customer Service Representative KSAFull Time