EE

Eman Abd El-Mageed Mohamed El-sayed

Customer Support Associate ( German and English) at Tophatter

6th of October, Giza, Egypt

Work Experience

  • Time Service Delivery ExpertFull Time

    Novartis

    Jun 2021 - Present -4 yrs, 2 months

    Egypt , Cairo

    • Job Details:Support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.
  • Business Development Specialist and analystFull Time

    Testing Geeks

    Oct 2020 - Feb 2021 -4 months

    Egypt , Giza

    • Job Details:Coordinate efforts to help the flow of business operations Recording and expanding database and generate reports Support some administrative roles Create proposals for existing customers to better help them with their business while utilizing company products and services. Doing a business plan for the department Responsible for gathering market and customer information. Develops negotiating strategies and positions by studying the integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. Coordinating with marketing programs. Submit contracts Preparing weekly and monthly reports Defining business requirements and reporting them back to stakeholders Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business Research, select, and maintain tender portals
  • Customer Support Associate ( German and English)Freelance / Project

    Tophatter

    Aug 2019 - Present -6 yrs

    United States

    • Virtual AssistantFull Time

      Unica Marketing Agency

      Jun 2019 - Aug 2020 -1 yr, 2 months

      Switzerland , Zurich

      • Education

        • Bachelor's Degree in Languages

          Ain Shams University (ASU)

          Jan 2015 - Jan 2019 - 4 yr

        • High School - Thanaweya Amma

          Valley language school

          Jan 2015 

        Skills

        • Customer Service
        • Human Resources
        • Teaching
        • Translation
        • Business Development
        • Data Analysis

        Languages

        • English

          Fluent
        • German

          Advanced

        Training & Certifications

        • Data Challenger Track in Data Analytics

          Udacity·2021
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