EE
Eman Abd El-Mageed Mohamed El-sayed
Customer Support Associate ( German and English) at Tophatter
6th of October, Giza, EgyptWork Experience
Time Service Delivery ExpertFull Time
- Job Details:Support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.
Business Development Specialist and analystFull Time
Testing Geeks
Oct 2020 - Feb 2021 -4 months
Egypt , Giza
- Job Details:Coordinate efforts to help the flow of business operations Recording and expanding database and generate reports Support some administrative roles Create proposals for existing customers to better help them with their business while utilizing company products and services. Doing a business plan for the department Responsible for gathering market and customer information. Develops negotiating strategies and positions by studying the integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. Coordinating with marketing programs. Submit contracts Preparing weekly and monthly reports Defining business requirements and reporting them back to stakeholders Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business Research, select, and maintain tender portals
Customer Support Associate ( German and English)Freelance / Project
Tophatter
Aug 2019 - Present -6 yrs
United States
Virtual AssistantFull Time
Unica Marketing Agency
Jun 2019 - Aug 2020 -1 yr, 2 months
Switzerland , Zurich
Education
Bachelor's Degree in Languages
Ain Shams University (ASU)Jan 2015 - Jan 2019 - 4 yr
High School - Thanaweya Amma
Valley language schoolJan 2015
Languages
English
FluentGerman
Advanced
Training & Certifications
Data Challenger Track in Data Analytics
Udacity·2021