Eman Araby Aly
CRM Director at Mega trust group
6th of October, Giza, EgyptWork Experience
Creating Shared ValueFreelance / Project
Helwan university
Jan 2018 - Oct 2021 -3 yrs, 9 months
Egypt
- Job Details:CSV modeling as competitive advantage to n business administration (travel and aviation industry ) - PhD degree
Travel ConsultantFull Time
Al Tayyar Holidays Travel Group
Feb 2012 - Apr 2018 -6 yrs, 2 months
Egypt
- Job Details:▪ Reserve and issuing tickets. ▪ Respond customer inquiries about issue, change or refund tickets. ▪ Follow up customer additional requests for tickets ▪ Reserve hotel vouchers. ▪ Handling Visa requirements. ▪ Handling customer complaints. ▪Send and received Emails.
Education
Doctorate of tourism and hotel management in Creating shared value
Helwan UniversityJan 2018 - Jan 2021 - 3 yr
Masters of corporate social responsibility in Business management
Helwan UniversityJan 2013 - Jan 2016 - 3 yr
Bachelor of tourism and hotel management in Business management
Helwan UniversityJan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
El sayda khadegaaJan 2008
Activities
Corporate social responsibility at Helwan University
Student Activity
Oct 2013 - Sep 2016 -2 yrs, 11 months
Tourism And Aviation at Helwan University
Student Activity
Oct 2008 - Jul 2012 -3 yrs, 9 months
Skills
- Microsoft Word
- Microsoft Office
- Ticketing and reservations
- Office management
- Sales
- Customer Success
- Office management
- Corporate Social Responsibility
- Customer Experience
- Program Management
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Languages
Arabic
FluentEnglish
FluentFrench
BeginnerTurkish
Beginner
Training & Certifications
Tofel
2017Amadeus
Amadeus Egypt training centre·2012Icdl
Helwan University·2010