Emam Mohamed Emam

Customer Relationship Manager at Eterna Healthcare city - Emaar - Mivida

Haram, Giza, Egypt

Eterna Healthcare city - Emaar - Mivida

Jan 2022 - Present -3 yrs, 7 months

Egypt , Cairo

Job Details:Responsible for the customer service Team. Handover the units to the clients. Meet the clients and answering their queries. Handling the modifications requests with the technical department. Handling the contracts. Check the work flow of installment & maintenance and the insurance checks.

Jul 2021 - Dec 2021 -5 months

Egypt , Giza

Job Details:Responsible for the customer service management including the call center and emails and walk-in teams.

Jan 2020 - Jul 2021 -1 yr, 6 months

Egypt , Cairo

Job Details:Monitoring and training the call center agents., create the call center reports., handling the complaints and escalations and enhancement the operations system.

Complaints handlerFull Time
May 2015 - Dec 2019 -4 yrs, 7 months
Egypt , Giza
Call center team leaderFull Time
Apr 2015 - Dec 2019 -4 yrs, 8 months
Egypt , Giza
- Job Details:Handle inbound calls and deal with all customers & providers requests and inquiries .. Registering and updating data on log sheet and ticketing system .. I have the authority to deal with others dept. And the agents and escalation calls to ensure customer satisfaction and smooth work flow in case supervisor not available .. Conduct training to the new staff and ongoing training to old staff .. Perform extra tasks assigned by supervisor within realm to my position .. Stick to trainings , coaching , meetings set by direct manager ..

Pass in business administration
Ain Shams University (ASU)
Jan 2004 - Jan 2008 - 4 yr
High School - Thanaweya Amma
ST.Micheal d’sryan Catholique l’ecole
Jan 2004