Emad Makram Saad

Fedex

• Sales Territory ManagerFull Time

  Jan 2015 - Present -10 yrs, 7 months

  Egypt

  • Job Details:  Make strategic plan for the sales team .  Build and maintain a sustainable long term business and personal relationship with the key trade members through regular structured calls, engagement and relationship building activities.  Monitor Pipeline Forecast and ensuring business from new and existing customers in a timely manner.  Drive Credit control and operational units in the area to ensure a smooth flow of business.  Monitoring competitors activities on a monthly basis and provide feedback to management.  Implement Territory Business plan and national marketing and promotion program (cycle based) in the territory with a target to achieve optimum return  Responsible of opening new corporate deals with key account customers.  Take care of current customers and solve any issues they face.  Being the link between the customer and any internal department.  Achieving my area's target from current and new customers.  Creating new techniques which meet the customers shipping needs.  Helping the credit team to collect the payments from the customers.  Helping the customs team to release the customer's shipments.
• Account ExecutiveFull Time

  Mar 2012 - Dec 2014 -2 yrs, 9 months

  Egypt

  • Job Details: Responsible of opening new corporate deals with new customers.  Take care of current customers and solve any issues they face.  Being the link between the customer and any internal department.  Achieving my area's target from current and new customers.  Creating new techniques which meet the customers shipping needs.  Helping the credit team to collect the payments from the customers.  Helping the customs team to release the customer's shipments.  Setting the New Year prospected company's budget.
•  Retail Agent Full Time

  Dec 2009 - Feb 2012 -2 yrs, 2 months

  Egypt

  • Job Details:• Handle a range of routine customer calls related to the service and advice and ensure compliance with local, corporate and legal requirements. • Responsible of receiving company’s mails and hand it to other departments. • Dealing with a big amount of money. • Responsible of informing pick up orders to couriers and follow up with them until receiving the shipments from customers when ever required. • Handle a variety of customer complaints.