Emad Ragab Eltohamy

ITSM EngineerFull Time

• Job Details:- Deploy and maintain Manage Engine Products - Provide support, troubleshooting to ITSM solutions portfolio - Presenting and demonstrating the ITSM/ Endpoint Management to customers. - Deliver technical implementation and solution design within the ITSM/Endpoint Management solutions - Provide support and troubleshooting to. - Provide training and onboarding to existing and new customers on how to use the get the maximum benefits of the solutions: • Enterprise Service management (Service Desk plus, Asset Explorer, support Center). • IT Operation management (Opmanager, network configuration manager, Application manager). • Endpoint management (Desktop Central, patch manager plus, Remote access plus, vulnerability manager plus). • Identity and access Management (ADManager, ADAudit, ASselfService). • IT analytics (Analytics plus).