Emad Omara

Technical Infrastructure Support Team LeaderFull Time

Hands-on IT System Administrator Assistant ManagerFull Time

• Job Details:- Assist with project office IT infrastructure setup and maintenance. - Identifying and acting on opportunities to improve and update software and systems. - Running and sharing regular operation system reports with senior staff. - Managing and reporting on allocation of IT budget. - Providing direction for IT team members. - Identifying opportunities for team training and skills advancement. - Analyze business requirements by partnering with key stakeholders across the organization todevelop solutions for IT needs. - Serve as an after-hour support advisor. - Serve as lead on vendor-related onsite support and relations. - Follow-up tickets on CRM and ensure from handling before SLA. - Manage escalated incidents and provide a solution to clients. - Perform administration and support on exchange 2016 / office365. - Perform administration and support for SCCM and Intune integration. - Design and plan for new Infrastructure enhancement. - Monitor and configuring Citrix servers and NetScaler. - Managing mail security on barracuda cloud and Built-in EOP on office365. - Maintain, support, and monitor VMware ESXi and virtual machine.

IT Team Leader System AdministratorFull Time

• Job Details:Key Deliverables: • Lead a group of 4 system administrators. • Serve as an after-hour support advisor. • Serve as lead on vendor-related onsite support and relations. • Follow-up tickets on CRM and ensure from handling before SLA. • Manage escalated incidents and provide a solution to clients. • Evaluate all software/hardware and perform lifecycle upgrades as required. • Perform administration and support on exchange 2016 / office365. • Perform administration and support for Sccm and Intune integration. • Administer and manage Antivirus servers (Trend Micro ApexOne & Deep Security). • Design and plan for new Infrastrucure enhancement. • Monitor and configuring citrix servers and Netscaler. • Managing mail security on barracuda cloud and Built-in EOP on office365. • Maintain, support, and monitor Vmware ESXi and virtual machine