Basic Info

Emad Salem

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sr. Technical support specialist at Orange Egypt

Experience Details

Sr. Technical support specialist

Customer Service/Support

Experienced (Non-Manager)

Assist the staff at the front counter in providing quality customer service under direct supervision of the
Manager of User Services in various assignments related to the function of the Help Desk and will be
responsible for the following duties:
 Capturing lessons learned and managing client's database.
 Handling technical and physical ADSL problems
 Working on CRM and MRTG tools to create the complaining and resolving cases
 Configure the modems to work on our system
 Working on fiber cables and devises
 Receiving incoming calls and providing technical support to ADSL problems.
 ADSL Troubleshooting and fixed line services


Company Details

Orange Egypt (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.orange.eg

Dec 2015 to present (1 year)
Tender coordinator and Document controller at DCC for Construction

Experience Details

Tender coordinator and Document controller

Administration, Engineering - Mechanical/Electrical, Engineering - Construction/Civil/Architecture

Manager

Coordinate the work with reference files, pre-qualification, procurement, contests, tender and
negotiation procedures
 Prepare and coordinate Pre-Qualification Application under the supervision of the Engineering
Department.
 Prepare and coordinate Tender (proposal) under the supervision of the Engineering Department.
 Preliminary Analysis of the tender package
 Preparation of a case study per project
 Attendance to meeting, site visits as per Customer’s requirements
 Preparation of the Administrative, Technical and Commercial Proposal
 Elaborate data base for local pricing
 Report to Consultant office and Engineering Department
 Coordinate with” The Engineering Department - Our local partner -International or Local suppliers and
subcontractors.”


Company Details

DCC for Construction

Cairo, Egypt

501-1000 employees

Construction - Industrial Facilities and Infrastructure, Engineering Services, Environmental Services

N/A

May 2015 to Dec 2015 (7 months)
Tender Coordinator at El ofoq

Experience Details

Tender Coordinator

Administration

Experienced (Non-Manager)

Coordinate the work with reference files, pre-qualification, procurement, contests, tender and
negotiation procedures
 Prepare and coordinate Pre-Qualification Application under the supervision of the Engineering
Department.
 Prepare and coordinate Tender (proposal) under the supervision of the Engineering Department.
 Preliminary Analysis of the tender package
 Preparation of a case study per project
 Attendance to meeting, site visits as per Customer’s requirements
 Preparation of the Administrative, Technical and Commercial Proposal
 Elaborate data base for local pricing
 Report to Consultant office and Engineering Department
 Coordinate with” The Engineering Department - Our local partner -International or Local suppliers and
subcontractors.”


Company Details

El ofoq

Cairo, Egypt

101-500 employees

Construction - Industrial Facilities and Infrastructure, Construction - Residential & Commercial/Office

N/A

Oct 2013 to May 2015 (1 year 7 months)
Database coordinator at Orange Egypt

Experience Details

Database coordinator

Legal

Experienced (Non-Manager)

Legalize all the documents for the sites and get permissions to it
 Solve the cases I requested for
 Created a database system for the documents
 Provide leadership for the departmental data management systems and to assist Development,
Campaign and Alumni staff to utilize Raiser’s Edge (specialized business donor tracking database and
software) in support of department-wide goals and functions.
 Responsible for managing the system data to ensure the accuracy and integrity of the database,
overseeing data input & output, and end- user training and support.
 Importing and exporting of data, extracting and analyzing data, report writing, data mapping,
developing and implementing policies to guide data entry, documenting database changes, and making
sure that the database effectively captures alumni and donor information and generates accurate
financial and analytical reports.


Company Details

Orange Egypt (multinational)

Egypt

More than 1000 employees

Telecommunications

www.orange.eg

Jun 2012 to Sep 2013 (1 year 3 months)
Tender coordinator DC/QC at SIAC Group

Experience Details

Tender coordinator DC/QC

Quality

Entry Level

 Study the tenders and get offers to achieve the best quality with a lower coast to get projects to the
company
 Working on the projects we have
 Managed the documents of the appropriate department.
 Implemented the document control system and management processes.
 Improvised the present document management procedures.
 Recorded or filed the master documents or drawings.
 Processed the documents submitted for revision or approval.
 Reconciled the processed documents.
 Devised specific procedures for the specific projects with the principles of quality management.
 Prepared system reports in the prescribed format.
 Examined blueprints or drawings and ensure the accuracy and format of all documents.
 Monitored and distribute the documents to the correct department.
 Liaised with the necessary team members for timely preparation of document submissions.
 Helped in planning the implementation of projects.
 Established time schedules for the development and implementation of the projects.
 Complied with the regulatory procedures.
 Kept track of the issues and the receipts of the documents.


Company Details

SIAC Group

Cairo, Egypt

More than 1000 employees

Engineering Services

N/A

Mar 2009 to May 2012 (3 years 2 months)
Technical office Assistant at Shuttering

Experience Details

Technical office Assistant

Administration

Entry Level

Maintained important correspondences and controlled important documents and reports.
 Prepared (Self- Correspondences) drafting for the important business received letters.
 Performed day-to-day office management including all legal & statutory issues of the company.
 Liaised with statutory auditors, Preparing & checking of salary sheets of Employees.
 Assisted to Project Managers, coordinated meetings and did administrative tasks like HR, recruitment,
admissions.
 Performed day-to-day administrative tasks such as maintaining information files and processing
paperwork. •Performed general secretarial and administrative duties.
 Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail,
or in person.
 Organized & archived all the documents, correspondence related to every project.
 Purchased and organized office supplies.
 Kept track of personal expenses, such as MOBILE invoices, cheques copies, travel invoices.
 Followed up the tenders with the procurement department.
 Sat up and maintain paper and electronic filing systems for records and correspondence.
 Prepared attendance sheets and organization charts for the Office.
 Translated contracts and documents (English and Arabic).
 Worded processing of letters & contracts.
 Maintained filing for incoming & outgoing letters and project files/ documents.
 Prepared formal and informal correspondence letters using fax, sms or email.
 Prepared meeting minutes and agenda, with making a meeting summary and follow up its results
‘procedures.
 Translated received and sent documents in both English and Arabic.
 Coordinated with the ministry representative for getting approval to finalize reg. process.


Company Details

Shuttering

Egypt

501-1000 employees

Engineering Services

N/A

Jun 2008 to Jan 2009 (7 months)

Achievements


Create a database system for every single document


Best employee


Silver medallion at Taekwondo 2nd place at the republic of Egypt tournament 1st place at the free running marathon for 27KM Linebacker with Cairo Wolves American football team

Education

LLB in Law

Education Details

LLB

Law

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amoun Private School

Egypt

2004

A / Excellent / 85 -100%

N/A

Amoun Private School
2004

Certifications

ICDL
Nov 2008

Certificate details

ICDL

Nov 2008

100 out of 100

N/A

License EGY000192842

Ministry of communication and information technology

N/A

Certificate details

Quality management system ISO 9001:2008

Jun 2009

100 out of 100

N/A

License QMS 160605

LRSN-M Consultant

N/A

Training and Courses

Training/Course Details

International Commercial Arbitration

Oct 2013

the Arab Authority for arbitration and training in cooperation with the Chamber of Dispute Resolution.

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicAthleticsAutoCADAvayaBuilding ConstructionCRMConstruction - Industrial Facilities And InfrastructureConstruction - Residential & CommercialCreativeCustomer ServiceDatabase CoordinatorDocument ControllingEngineering ServicesEnglishEnvironmental ServicesFrenchHandles StressHard WorkerICDLInternational Commercial ArbitrationInternetLawLegalMicrosoft OfficeMusicNegotiatorNovelsOfficeOrange EgyptOutlookProblem SolverProject ManagementQuality AssuranceQuality ControlQuality Management System ISO 9001:2008ReadingSkilled TradesSocial MediaSportsSr. Technical Support SpecialistSupportTechnical Office AssistantTechnical SupportTechnologyTelecommunicationsTender CoordinatorTender Coordinator And Document ControllerTender Coordinator DC/QCTenderingTrouble Shooting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Advanced

: Intermediate

: Advanced

: Beginner

Tools and Technologies

CRM

CRM

: Expert

: Extreme - I love it!

:

Less than 1 year

Outlook

Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Trouble shooting

Trouble shooting

: Expert

: Extreme - I love it!

:

3-5 years

Social media

Social media

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Avaya

Avaya

: Intermediate

: Little

:

Less than 1 year

AutoCAD

AutoCAD

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Document controlling

Document controlling

: Expert

: Extreme - I love it!

:

More than 7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Tendering

Tendering

: Expert

: Extreme - I love it!

:

5-7 years

Project management

Project management

: Expert

: Extreme - I love it!

:

More than 7 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

5-7 years

Technical support

Technical support

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Negotiator, Creative, Problem Solver, Handles Stress

Online Presence

http://eg.linkedin.com/pub/emad-hamdy/87/909/a3/https://www.facebook.com/emad.hamdi.31https://www.twitter.com/T2Hamdi

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