Emad Ahmed

Premium Account Relationship ManagerFull Time

• Job Details:· Oversee the entire American Express relationship with the Member. · Appropriately leverage internal expertise to coordinate the handling of complex inquiries, ensuring timely completion to the satisfaction of the customer. · Understand the profile, preferences, and history (travel, lifestyle, and card) of each Member in your portfolio. · Ensure customer profiles are accurate and up-to-date to further the proactive servicing philosophy. · Proactively maintain regular contact with Members through all available channels, and use detailed knowledge of their lifestyle preferences to offer relevant value-added opportunities. · Develop customized engagement plans on a weekly, monthly, and quarterly basis. · Drive increase in benefits engagement with individual customers and across the portfolio. · Understand existing and new product offerings, value propositions, and relevance to Members. · Leverage a variety of internal resources to gain a deeper understanding of your Members and develop opportunities to deliver outstanding, proactive service. · Analyze key metrics to identify and prioritize opportunities for Member Engagement. · Maintain awareness of relevant customer trends and luxury industry developments, particularly in the travel and lifestyle space. · Make recommendations for improvement to internal processes to ensure maximum quality and efficiency.

Brand AmbassadorFull Time

• Job Details:· Establishing and maintaining relationships with vendors and merchants that sell the company’s products or services. · Working with the company’s marketing department to learn and implement the company’s marketing strategy at events. · Understanding the company’s vision, mission, goals, products and services to represent the brand’s voice and personality at various events. · Posting about a service or product on the various social media platforms, chat groups and message boards to drive brand awareness and attract new customers. · Posting videos and reviews about the company’s product or service and inviting friends to events via social networking sites. Sharing ideas with supervisors about new ways to promote the brand. ·Tracking media campaigns, metrics and customer preferences. · Monitoring feedback from customers and escalating complaints to the company’s marketing department. · Measuring the conversion rates and other metrics for ongoing campaigns and making adjustments as necessary.

Business Development ManagerFull Time

• Job Details:• Demonstrates account management sales execution based on creating product value for the prescriber, which includes customer satisfaction and rigorous application of company resources • Demonstrates highly effective territory management and superior selling competencies • Demonstrates sales strategy in linking each call to the next call to the entire call continuum with immediate follow up on pending issues • Demonstrates the ability to develop self to drive and enhance performance • Fosters team effectiveness and accomplishments by sharing knowledge, experience and information • Represent products in a professional, compliant, ethical and effective manner • Effective management of territory resources and budget • Fostered positive relationships with customers, expanding customer bases and enhancing loyalty and retention. • Provided practical customer and market insight for improved strategic planning with shareholders. • Contacted and converted potential customers via telephone, email, and in-person inquiries. • Generated leads to bring in new client revenue and improve bottom-line profitability.