Emad El-Din Mohammed elhadad

Export Customer Support and Planning Section HeadFull Time

Senior Customer Support OfficerFull Time

• Job Details:1- Supervising the export documentation process. 2- Demand Management. 3- Assisting in S&OP process. 4- Respond to customer queries relating to supplies 4- Troubleshooting customers’ concerns / complaints. 5- Coaching and measuring the performance of customer support section team members and identifying their training needs. 6- Ensure that daily reports are done properly (internally) 7- Issue the documents required for the shipment including Customs and shipping lines documents according to ISO 9001 protocol 8- Provide the best service and ensure customer satisfaction and avoid any complains 9- Setting up the training plan 10- Issue the Original document (Commercial Invoice – Packing list – Certificate of origin – Original B/L) 11- observe updating correct prices on system monthly 12- key Account management for all T1 local market customers

Customer experience expertFull Time

• Job Details:manage day to day activities of the visa application centre (VAC) as defined in the function below 1- Document security & Collection for Visa processing 2- Handling customer / applicant queries personally or via email, telephone 3- Ensuring all administration & logistics of passport delivery to consulate/Applicant/logistics company 4- Maintain & recored all application data 5- Handling of cash & Bank related transaction if assigned