Basic Info

Emad Azer

8 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Team Leader at Raya Contact Center

Experience Details

Team Leader

Customer Service/Support, Operations/Management

Experienced (Non-Manager)

Managing outbound team to conduct Surveys on behalf of PSA Holding in France for the Gulf & Middle East countries


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Apr 2017 to present (3 months)
Sales Admin at Wadi Degla Developments

Experience Details

Sales Admin

Administration

Experienced (Non-Manager)

N/A


Company Details

Wadi Degla Developments

Cairo, Egypt

More than 1000 employees

Real Estate/Property Management

http://www.wadidegla.com/Wadi-Degla-Developments

Feb 2017 to Apr 2017 (2 months)
Supervisor at Teleperformance

Experience Details

Supervisor

Customer Service/Support

Manager

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2016 to Sep 2016 (5 months)
Team Manager at Sutherland Global Services

Experience Details

Team Manager

Customer Service/Support

Manager

N/A


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2015 to Apr 2016 (6 months)
Team Leader at Xceed

Experience Details

Team Leader

Customer Service/Support

Manager

N/A


Company Details

Xceed

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

May 2013 to Oct 2015 (2 years 5 months)
Back Office Agent at Xceed

Experience Details

Back Office Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Dec 2010 to May 2013 (2 years 5 months)
Front Office Agent at Xceed

Experience Details

Front Office Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Dec 2009 to Dec 2010 (1 year)
Front Office Agent at Etisal

Experience Details

Front Office Agent

Customer Service/Support

Entry Level

N/A


Company Details

Etisal

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Jan 2009 to Dec 2009 (11 months)

Education

License in Languages

Education Details

License

Languages

Ain Shams University/Alsun, Egypt

C / Good / 65 - 75%

English & Italian

N/A

Ain Shams University/Alsun
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Orman

Egypt

2004

A / Excellent / 85 -100%

N/A

El-Orman
2004

Training and Courses

Training/Course Details

Conversation

Nov 2006

British Counsil

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationArabicBSCSBack Office AgentCall Center ManagementCommitmentConsumer ServicesConversationCustomer ServiceEnglishFlexibleFront Office AgentHard WorkerItalianLanguagesLeaderLeadershipManagementMicrosoft OfficeProblem SolverProperty ManagementReal EstateSales AdminSiebelSupervisorSupportSupportiveSutherland Global ServicesTeam LeaderTeam ManagerTeam WorkTelecommunicationsTeleperformance

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Siebel

Siebel

: Expert

: Extreme - I love it!

:

More than 7 years

BSCS

BSCS

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Leadership

Leadership

: Expert

: Extreme - I love it!

:

3-5 years

call center management

call center management

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/Emad Azer

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