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Emad Azer

Senior Content Supervisor at Talabat

Haram, Giza, Egypt

Work Experience

  • Senior Content SupervisorFull Time

    Talabat

    Jun 2020 - Present -5 yrs, 2 months

    • Senior Customer Care SupervisorFull Time

      Talabat

      Sep 2019 - May 2020 -8 months

      Egypt , Cairo

      • Job Details:I manage Front line functions (Live Chat, Email team & Social Media) HC: 100-120 FTE

    • Customer Care SupervisorFull Time

      Otlob

      Dec 2017 - Aug 2019 -1 yr, 8 months

      Egypt , Cairo

      • Job Details:I am managing Live Chat function

    • Team LeaderFull Time

      Raya Contact Center

      Apr 2017 - Dec 2017 -8 months

      Egypt , Cairo

      • Job Details:Managing outbound team to conduct Surveys on behalf of PSA Holding in France for the Gulf & Middle East countries

      • Education

      • License in Languages

        Ain Shams University (ASU)

        Jan 2004 - Jan 2008 - 4 yr

      • High School - Thanaweya Amma

        El-Orman

        Jan 2004 

      Achievements

      expanding Otlob Live Chat team from 30 employees to 100 employees

      Skills

      • COPC
      • Customer Service
      • Siebel
      • BSCS
      • Vendor Management
      • Microsoft Office
      • Leadership
      • Call Center
      • Lean Six Sigma
      • Live Chat Management

      Languages

      • Arabic

        Fluent

      • English

        Fluent

      • Italian

        Intermediate

      Training & Certifications

      • Conversation

        British Counsil·2006
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