Basic Info

Emad Azer

8 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Supervisor at Teleperformance

Experience Details

Supervisor

Customer Service/Support

Manager

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2016 to Sep 2016 (5 months)
Team Manager at Sutherland Global Services

Experience Details

Team Manager

Customer Service/Support

Manager

N/A


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2015 to Apr 2016 (6 months)
Team Leader at Xceed

Experience Details

Team Leader

Customer Service/Support

Manager

N/A


Company Details

Xceed

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

May 2013 to Oct 2015 (2 years 5 months)
Back Office Agent at Xceed

Experience Details

Back Office Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Dec 2010 to May 2013 (2 years 5 months)
Front Office Agent at Xceed

Experience Details

Front Office Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Dec 2009 to Dec 2010 (1 year)
Front Office Agent at Etisal

Experience Details

Front Office Agent

Customer Service/Support

Entry Level

N/A


Company Details

Etisal

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Jan 2009 to Dec 2009 (11 months)

Education

License in Languages

Education Details

License

Languages

Ain Shams University/Alsun, Egypt

C / Good / 65 - 75%

English & Italian

N/A

Ain Shams University/Alsun
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Orman

Egypt

2004

A / Excellent / 85 -100%

N/A

El-Orman
2004

Training and Courses

Training/Course Details

Conversation

Nov 2006

British Counsil

N/A

This profile is fresh!
Last update 16 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBSCSBack Office AgentCall Center ManagementCommitmentConversationCustomer ServiceEnglishFlexibleFront Office AgentHard WorkerItalianLanguagesLeaderLeadershipMicrosoft OfficeProblem SolverSiebelSupervisorSupportSupportiveSutherland Global ServicesTeam LeaderTeam ManagerTeam WorkTelecommunicationsTeleperformance

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Siebel

Siebel

: Expert

: Extreme - I love it!

:

More than 7 years

BSCS

BSCS

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Leadership

Leadership

: Expert

: Extreme - I love it!

:

3-5 years

call center management

call center management

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/Emad Azer

Emad is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Emad's full profile and find more great talent and professionals to join your team.