Emad Azer

Senior Content Supervisor at Talabat

Haram, Giza, Egypt
  • COPC
  • Customer Service
  • Siebel
  • BSCS
  • Vendor Management

Work Experience

Senior Content SupervisorFull Time

Talabat

June 2020 - Present • 3 yrs, 10 months

Senior Customer Care SupervisorFull Time

Talabat

September 2019 - May 2020 • 8 months

Customer Care SupervisorFull Time

Otlob

December 2017 - August 2019 • 1 yr, 8 months

Team LeaderFull Time

Raya Contact Center

April 2017 - December 2017 • 8 months

Education

  • License in Languages

    Ain Shams University (ASU)Jan 2004 to Jan 2008 · 4 Years

  • High School - Thanaweya Amma

    El-Orman Jan 2004

Achievements

expanding Otlob Live Chat team from 30 employees to 100 employees

Skills

Tools and Fields of Expertise

  • COPC
  • Customer Service
  • Siebel
  • BSCS
  • Vendor Management
  • Microsoft Office
  • Leadership
  • Call Center
  • Lean Six Sigma
  • Live Chat Management

Languages

  • Arabic

    Fluent

  • English

    Fluent

  • Italian

    Intermediate

Training & Certifications

  • Conversation

    British Counsil·2006
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