Emad Abu AL.Saud Raslan
IT Consultant at Perfect Systems
New Damietta, Damietta, EgyptWork Experience
IT Specialist , IT project managerFull Time
Giza Systems
Jan 2014 - Nov 2016 -2 yrs, 10 months
Saudi Arabia , Riyadh
- Job Details:outsourcing to ministry of water and electricity
Senior Service Desk , ITSM and Operations Consultant / IT Project Manager – Business AnalystsFull Time
- Job Details: ServiceDesk Consultant, Project Manager, Business Process Analysis , Training and Process Implementation. Implementing CA service Desk Manager As Ticketing System for support services which cover Request , incident , problem , Change , Configuration Management . Integration with Exchange Service for Email capture and then open Tickets Directly in service desk Using DotNet . Integration With Microsoft share Point Support MOHE cultural missions , all over Than 33Coutry worldwide for MOHE Saudi Arabia. Business process Analysis and Implementation. Reporting , KPI and Metrics. Database Administration. Web development and Customization. Business Process Improvement .
Education
2001-2005, Bachelors of Computer Science, University Mansoura – Faculty of computers and Informatics, Egypt in Computer science
Mansoura UniversityJan 2001 - Jan 2005 - 4 yr
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
ITIL Track
ITIL Training Zone·2009– CA Service Desk Manager Implementation Certified
2008Project Management Professional (PMP) Training -
Project Management Institute·2007Oracle Certified associated SQL / PL-SQL
2006Microsoft C#, ASP.Net and MS SQL Server 2000 Training Course
Mansoura univ·2005Oracle Form Developer Training Course
Mansoura univ·2005