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Emad Akram Maximos

Technical Support Engineer at DELL Technologies

Heliopolis, Cairo, Egypt

Work Experience

  • Technical Support EngineerFull Time

    DELL Technologies

    Jun 2019 - Present -6 yrs, 2 months

    Egypt , Cairo

    • Job Details:- Working as a Storage analyst for High-End Storage product called “Symmetrix/VMAX”. - Providing high-level and professional support for DELL EMC’s customers and ensuring customer satisfaction in all customer handling cases. - Contributing to the Knowledge base and participating in writing and sharing knowledge base articles.
  • Upgrade Engineer - Remote Proactive ServicesFull Time

    DELL Technologies

    Mar 2019 - Jun 2019 -3 months

    Egypt , Cairo

    • Job Details:- Performed Technical Consultation activities and Code upgrades for DELL EMC’s customers on a Data Backup and Replication product called “Data Domain”. - Provided technical recommendations to the customers to make sure that they are upgraded to the code levels that are most suitable and convenient for their Storage environment. - Contributed to the Knowledge base and participated in writing and sharing knowledge base articles.
  • FabLab Intern - Headway Graduate ProgramFull Time

    Giza Systems

    Sep 2018 - Feb 2019 -5 months

    Egypt , Cairo

    • Job Details:I'm part of a six-month graduate training program conducted by Giza Systems and I work in the department of "FabLab" which is part of Giza Systems' Educational Foundation.
  • Undergraduate ResearcherInternship

    German University in Cairo - ARAtronics Lab

    Jun 2017 - Aug 2017 -2 months

    Egypt , Cairo

    • Job Details:I worked as an undergraduate researcher, for a month and a half, in the ARAtronics Lab based in the German University in Cairo which is the lab where I did my bachelor of science project and it is basically a lab for robotics, autonomous and smart systems, and optical science and engineering. In the lab, I continued work on my bachelor project of an educational 6 DOF robotic arm prototype and did some further enhancements to it. I also did some researching in the optical resonators field.
  • Education

    • Bachelor's Degree in Mechatronics Engineering

      German University in Cairo (GUC)

      Jan 2018 

    • High School - IGCSE

      New Ramses College

      Jan 2013 

    Achievements

    During my bachelor project, I made the very first educational prototype of an industrial "PUMA" six degree of freedom robotic arm in the German University in Cairo. It consisted of six rotary joints and measured about 61 cm in height. I also did the base for the robot which was housing all the electronics components, controls, and circuitry for the robot inside it. The project was individual and consisted of five main milestones including: Design, Fabrication, Actuation, Assembly, and Motion Control. The mechanical designs for the individual links of the robot arm were done using "Solidworks" and the robot was fabricated out of a plastic-type material called "PLA" abbreviated for Poly-lactic acid using the 3D printing technique. The majority of the software coding required to perform motion control for the robot in its operating work space was done using "National Instruments LabVIEW" and programmed on NI Data Acquisition sets in addition to Arduino IDE and micro controller partially.

    Skills

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    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • German

      Beginner
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