EK
Emad Khadr
Technical Support Specialist at Perfect Presentation Company (2P)
Riyadh, Saudi ArabiaWork Experience
Perfect Presentation Company (2P)
Apr 2023 - Present -1 yr
Saudi Arabia
- Job Details:Provided technical support for the main office and branches, troubleshot hardware issues and network problems, supported Windows operating systems, installed and configured devices, performed system troubleshooting.
Saudi Financial Support Services Company (Sanid)
Apr 2020 - Apr 2023 -3 yrs
Saudi Arabia
- Job Details:Supported various services and applications, managed quality control of management tools, provided user support, troubleshot hardware issues, back-office support for Outlook 365 applications.
Technical & IT Support Specialist
Al Mawarid Recruitment Co
Apr 2014 - Apr 2019 -5 yrs
Saudi Arabia
- Job Details:Supported and maintained ATM terminals, provided technical support for ATM hardware devices, monitored terminal issues, prepared periodic reports, assisted in managing technical issues.
Technical & IT Support Specialist
Al Khaleej Training and Education
Apr 2013 - Apr 2014 -1 yr
Saudi Arabia
- Job Details:Provided technical support for company systems and applications, assisted in managing and troubleshooting technical issues.
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)
Skills
- MCP (Microsoft Certified Professional)
- CCNA (Cisco Certified Network Associate)
- CCNP (Cisco Certified Network Professional)
- Technical support: extensive experience with troubleshooting hardware and software issues.
- Operating systems: proficient in Windows (7/10/11) and related applications.
- Networking: strong knowledge of networking concepts and troubleshooting.
- Office applications: experience with Microsoft Outlook, Office 365, and other business applications.
- Devices: skilled in install and configure printers, scanners, modems, switches, routers and other peripherals.
- Strong problem-solving skills and ability to troubleshoot technical issues quickly and efficiently.
- Excellent communication skills, both written and verbal.
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Languages
Arabic
FluentEnglish
Fluent