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Emad Kamal

It Help Desk at Terrecon Designs

Maadi, Cairo, Egypt

Work Experience

  • It Help DeskFull Time

    Terrecon Designs

    May 2018 - Present -7 yrs, 3 months

    Egypt , Cairo

    • Job Details:Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

  • It Help DeskFull Time

    I-Sourcing

    Jan 2017 - May 2018 -1 yr, 4 months

    Egypt , Cairo

    • Job Details:Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

  • Call Center RepresentativeFull Time

    Wasla

    Jun 2015 - Sep 2016 -1 yr, 3 months

    Egypt , Cairo

    • Job Details:Assist callers who have questions regarding the services or products of a company. They use communication scripts during inbound and outbound calls to sell services or products to customers while using their knowledge of company policies and practices to answer questions.

  • Market ResearcherFull Time

    Ipsos

    Jun 2014 - Jun 2015 -1 yr

    Egypt , Cairo

    • Job Details:So as a Former Market researcher I was co-ordinate and administer research projects on behalf of organisations such as businesses, government bodies and charities. They carry out surveys and collect and analyse data, allowing their clients to further understand their market and make informed decisions about future policies and initiatives. Market research is an important component of modern business strategy; the process of systematic gathering, recording and analysing of data about customers, competitors and the market. Market research can help create a business plan, launch a new product, fine tune existing ones and expand into new markets. It can be used to determine which portion of the population will purchase the product based on variables like age, gender, location and income level. With market research companies can learn more about current and potential customers.

    • Education

    • Bachelor in ( MIS ) Management Informations System

      Thebes Academy

      Jan 2007 - Jan 2015 - 8 yr

    • High School - Thanaweya Amma

      El Mobtadaian Secondary

      Jan 2007 

    Achievements

    Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average) consistently logged and monitored ticket status to ensure fast, quality resolution of every issue. Provided level 1 and 2 technical support for 150+ users. Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers.

    Skills

    • Computer Science
    • Microsoft Windows
    • IT
    • English Education
    • Microsoft Office
    • Call Center
    • Market Research
    • Software Installation
    • Installation
    • Information Technology (IT)
    View More

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • Technical training

      I-Sourcing·2016
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