Emad Karem Hassan

Collection & CRM supervisorFull Time

Senior Corporate Relations and Collection supervisorFull Time

• Job Details:•Guide clients through their insurance journey: Guide clients from onboarding to renewals, ensuring a smooth experience. We'll assign accounts, recommend coverage, answer questions, and build relationships. •Maximize client satisfaction: Analyse client service usage, suggest improvements, and elevate client experience. •Build strong partnerships: Build strong partnerships (clients & insurers) through clear communication and proactive problem-solving. •Stay informed, keep clients informed: Maintain up-to-date knowledge on insurance benefits and industry best practices. Share this knowledge with your team and clients to ensure everyone is on the same page. •Drive business growth: Identify opportunities to expand business with existing and new clients. Recommend strategies to improve client retention and attract new customers. •Deliver exceptional results: Ensure timely and successful implementation of solutions that align with client goals. •Maintain accurate records: Prepare reports on account status and update client information in the CRM system as needed. •Negotiate for client benefit: Advocate for clients by negotiating the best rates and discounts with insurance companies for renewals and new business. •Empower clients: Conduct post-renewal and onboarding presentations to educate clients and end-users on how to effectively utilize services and coverage options. •Streamline payment processes: Monitor and ensure a smooth payment cycle for clients. •Champion team success: Manage team KPIs, motivate team members, and provide ongoing training through coaching and shadowing. • Resolve client issues: Address customer complaints effectively through thorough investigation, proper allocation of resources, and implementation of corrective actions to prevent future occurrences. •Develop future experts: Train new employees on various insurance company policies and procedures, as well as internal company protocols

Collection Team LeaderFull Time

• Job Details:•Ensure adherence to company policies for optimal cash flow. •Cultivate long-term, positive relationships with clients. •Oversee team training programs for continuous improvement. •Monitor and optimize team performance through key performance indicators (KPIs) and productivity measurement. •Lead the implementation of team plans and manage deadlines. •Strike a balance between delivering exceptional service and achieving collections goals. •Develop and implement workflow and productivity improvement initiatives. •Liaise directly with medical insurance companies to verify financial responsibility for services rendered. •Maintain comprehensive and accurate documentation of all client communications. •Generate regular statements of account with detailed breakdowns for client transparency. •Establish payment arrangements in accordance with company policies. •Track and manage outstanding self-pay accounts and report status to management. •Proactively follow up on insurance denials and manage appeals processes. •Verify client eligibility and benefits through phone calls, online portals, or offline resources. •Provide comprehensive support for all billing and collection functions. •Identify opportunities to streamline processes, enhance efficiency, and mitigate credit risk