profile-img

Emad Harby Zaki

senior fraud officer at National Bank of Greece

Ain Shams, Cairo, Egypt

Work Experience

  • senior fraud officerFull Time

    National Bank of Greece

    Apr 2016 - Present -9 yrs, 4 months

    Egypt , Cairo

    • Job Details:• Investigate and Monitor Fraud Alerts received from Visa Risk Manager to take the appropriate action to prevent any possible losses. • Take actions for the suspected transactions as per the pre-set guidelines. • Investigate internal & external fraud cases (money laundry, commercial use). • Monitor and detect fraudulent activities both in the Credit and Debit Cards. • Monitor both POS, E-commerce, ATM and international Debit and credit transactions on daily basis. • Ensure that the suggested policy related to fraud department recommendations are followed and implemented. • Perform analysis to review fraud performance from the business Profitability aspect. • Create Database for Risky Merchants and Risky Countries. • Prepare weekly, monthly and annual cards analysis reports. • Reporting confirmed fraudulent financial losses cases to manager and proposing corrective effective actions. • Responsible for training new Fraud staff. • Monitor the team performance during working hours (24H\7 Days). • Ensure that all suspicious cases are investigated and closed.
  • Customer Service RepresentativeFull Time

    National Bank of Egypt

    Nov 2013 - Mar 2016 -2 yrs, 4 months

    Egypt , Cairo

    • Job Details:• Handling customers and answer about inquiries in: • Banking Services (Accounts, Loans, Remittances, Certificates and Time Deposit). • Credit and Debit cards. • Blocking stolen cards and present reissue cards request.
  • Education

    • College Diploma in banking

      Ain Shams University (ASU)

      Jan 2019 - Jan 2021 - 2 yr

    • Technical Diploma in banking studies

      Ain Shams University (ASU)

      Jan 2019 - Jan 2021 - 2 yr

    • Bachelor's Degree in Accounting

      Ain Shams University (ASU)

      Jan 2013 

    Achievements

    1- Did Postgraduate (Banking Studies Diploma) - Ain shams university 2021 with Very Good Degree. 2- Start data analysis course on 2022.

    Skills

    • Readding
    • Listening music

    Languages

    • English

      Intermediate

    Training & Certifications

    • Legal Aspects of Banking Activities

      Federation of Egyptian banks·2019
    • Career coaching

      pillars career advising·2019
    • Anti-Money laundering

      Egyptian Banking Institute·2018
    • Time Management

      EBI·2017
    • • Dale Carnegie

      professional Development foundation·2015
    • Maharaty program

      professional Development foundation·2015
    Share this Profile