
Emad Harby Zaki
senior fraud officer at National Bank of Greece
Ain Shams, Cairo, EgyptWork Experience
senior fraud officerFull Time
National Bank of Greece
Apr 2016 - Present -9 yrs, 4 months
Egypt , Cairo
- Job Details:• Investigate and Monitor Fraud Alerts received from Visa Risk Manager to take the appropriate action to prevent any possible losses. • Take actions for the suspected transactions as per the pre-set guidelines. • Investigate internal & external fraud cases (money laundry, commercial use). • Monitor and detect fraudulent activities both in the Credit and Debit Cards. • Monitor both POS, E-commerce, ATM and international Debit and credit transactions on daily basis. • Ensure that the suggested policy related to fraud department recommendations are followed and implemented. • Perform analysis to review fraud performance from the business Profitability aspect. • Create Database for Risky Merchants and Risky Countries. • Prepare weekly, monthly and annual cards analysis reports. • Reporting confirmed fraudulent financial losses cases to manager and proposing corrective effective actions. • Responsible for training new Fraud staff. • Monitor the team performance during working hours (24H\7 Days). • Ensure that all suspicious cases are investigated and closed.
Customer Service RepresentativeFull Time
National Bank of Egypt
Nov 2013 - Mar 2016 -2 yrs, 4 months
Egypt , Cairo
- Job Details:• Handling customers and answer about inquiries in: • Banking Services (Accounts, Loans, Remittances, Certificates and Time Deposit). • Credit and Debit cards. • Blocking stolen cards and present reissue cards request.
Education
College Diploma in banking
Ain Shams University (ASU)Jan 2019 - Jan 2021 - 2 yr
Technical Diploma in banking studies
Ain Shams University (ASU)Jan 2019 - Jan 2021 - 2 yr
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 2013
Achievements
1- Did Postgraduate (Banking Studies Diploma) - Ain shams university 2021 with Very Good Degree. 2- Start data analysis course on 2022.
Skills
Languages
English
Intermediate
Training & Certifications
Legal Aspects of Banking Activities
Federation of Egyptian banks·2019Career coaching
pillars career advising·2019Anti-Money laundering
Egyptian Banking Institute·2018Time Management
EBI·2017• Dale Carnegie
professional Development foundation·2015Maharaty program
professional Development foundation·2015