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Emad Hamdy

IT Section Head-Acting as IT Project Manager at TAQA Arabia

Hadayek Alahram, Giza, Egypt

Work Experience

  • IT Section Head-Acting as IT Project ManagerFull Time

    TAQA Arabia

    Apr 2021 - Present -4 yrs, 4 months

    Egypt , Cairo

    • Job Details:· Aligning technology strategies with business objectives while leading complex IT projects within scope, budget, and deadlines. · Managing annual IT budget forecasts, optimizing financial efficiency through strategic resource allocation. · Enhancing system performance by tracking production targets, resolving IT issues, and ensuring seamless infrastructure support. · Collaborating with vendors and stakeholders to meet operational goals and fostering continuous improvement. · Delivering third-level IT support and managing critical tools like MDM, ticketing system and attendance system..etc. · Reducing IT procurement costs by 15% through strategic vendor negotiations

  • Senior IT Operation Support SpecialistFull Time

    TAQA Gas

    Apr 2017 - Apr 2021 -4 yrs

    Egypt , Cairo

    • Job Details:A Senior Operation Support Specialist is an IT professional who is responsible to provide all employees with the third level of support for installing, maintaining, and repairing hardware and software components whether on site or through remote access on group level.

    • Taqa Gas

    • IT Operation Support OfficerFull Time

      Apr 2014 - Apr 2017 -3 yrs

      Egypt , Cairo

      • Job Details:Responsible for all IT Service Desk requests, categorizing them and transferring them to the technical support team, extracting reports.

    • IT Service DeskFull Time

      Aug 2010 - Apr 2014 -3 yrs, 8 months

      • Job Details:-Used ticketing systems to manage and process support actions and requests. -Documented support interactions for future reference. -Collaborated with supervisors to escalate and address customer inquiries or technical issues.

  • Data Entry SpecialistFull Time

    Nile Valley Gas Company

    Aug 2008 - Aug 2010 -2 yrs

    Egypt , Beni Suef

    • Job Details:Responsible for entering contractual clients' data and submitting all their reports, writing all government letters, and responsible for execrating all permits for the technical department.

    • Education

    • Bachelor's Degree in Social work

      Aswan University (ASWU)

      Jan 1998 - Jan 2002 - 4 yr

    Achievements

    SAP Implementation, RFID Inventory System, ManageEngine SDP & MDM

    Skills

    • Incident Management
    • SAP
    • Reporting
    • Problem Solving
    • Project Manager
    • System Administration
    • SAP Personnel Administration
    • Budget Analysis
    • Expense Management
    • Budget Management
    View More

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • pmp

      Eslsca·2024

    • Microsoft Azure Fundamentals

      Pluralsight·2023

    • Microsoft Power BI

      Pluralsight·2022

    • Microsoft Excel Advanced Level Training

      TAQA Gas·2018

    • Microsoft Configuring Advanced Windows Server 2012 Services

      Information Technology of Egypt Corporation - ITE Corp·2015

    • Microsoft Administering Windows Server 2012

      Administering Windows Server 2012Administering Windows Server 2012 Information Technology of Egypt Corporation - ITE Corp·2015

    • ITIL® Foundation

      AXELOS Global Best Practice·2015

    • Microsoft Certified IT Professional: Enterprise Admin

      4TRAINEE Education Center·2014

    • English Language: Common European Framework of Reference CEFR

      The American University in Cairo·2012

    • International Computer Drivers License

      Faculty of Engineering Cairo University·2007
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