Emad Ayad Gabra

Wadi Degla

• Customer Service SpecialistFull Time

  Jan 2013 - Present -12 yrs, 7 months

  Egypt , Cairo

  • Job Details:Resolve service problem by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction and adjustment. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. During my long period of work in the field of clubs, I gained complete knowledge of the requirements for registering new memberships and the procedures for renewing memberships, and is familiar with the laws of sports clubs and all procedures related to bank transfers and the system followed within the club membership offices. Completing all procedures related to club membership, such as reviewing and accepting membership papers, issuing a membership number, entering data into the membership program, and performing separation and joining procedures.
• Personnel SpecialistFull Time

  Sep 2011 - Jan 2013 -1 yr, 4 months

  Egypt , Cairo

  • Job Details:Arranging and scheduling the vacation system for each employee on a regular basis. Implement training and development plans Inform employees about additional benefits they're eligible for (e.g extra vacation days) Organizing and following up all procedures related to employees, such as secondments, transfer benefits, assignment, annual increases, financial bonuses, dismissals, and incentives. Follow-up and organization of transactions in the confidential and ordinary files of all the functional staff of the institution. Update employee records with new hire information and/or changes in employment status