Emad Essam
Call Center Representative Floor Support & Agent Coach at Teleperformance
Victoria, Alexandria, EgyptWork Experience
Call Center Representative Floor Support & Agent CoachFull Time
Teleperformance
Nov 2023 - Present -1 yr, 9 months
State Council
Feb 2023 - Aug 2023 -6 months
Egypt
- Job Details:Gained hands-on experience with legal procedures, documentation, and judicial processes. Supported legal advisors by conducting legal research, preparing documents, and assisting in case preparation. Developed a comprehensive understanding of legal frameworks, regulations, and compliance.
Trovo Platform
Jan 2022 - Nov 2022 -10 months
Egypt
- Job Details:Onboarded and managed new employees, ensuring proper placement in suitable programs to match their skills and career goals. Addressed operational challenges by providing solutions and support to employees. Delivered staff training and performance feedback, ensuring alignment with company policies and service standards.
Education
Bachelor's Degree in different fields
Al-Azhar UniversityJan 2023
Skills
- Legal Research & Support
- Customer service excellence
- call center operations
- Data Analysis & Reporting
- Employee Training & Coaching
- Problem Solving & Conflict Resolution
- Project Management & Coordination
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Communication & Interpersonal skills
- Time Management & Organizational skills
Languages
English
BeginnerSpanish
BeginnerArabic
Beginner