Elshaymaa riaad – Support Specialist at elmenus.com

Work Experience

Jul 2020 - Present -5 yrs, 1 month

Egypt , Cairo

Account ExecutiveFull Time
Jun 2019 - Nov 2019 -5 months
Egypt , Cairo
- Job Details:- Providing engaging text, image and video content for social media accounts. - Brainstorming and Developing Ideas for Client's Campaigns - Monitoring and regulating work progress with the creative team. - Delivering ideas and final products to clients for review.
Online Community managerFull Time
Apr 2019 - Nov 2019 -7 months
Egypt , Cairo
- Job Details:- Handling all communication with customers on social media platforms - Responding to comments and customer queries in a timely manner - Produce reports on relevant moderation statistics, issues and outcomes.

Mar 2017 - Mar 2019 -2 yrs

Egypt

Job Details:Provide information to customers on their account status and account balances. -Handling Customers requests and enquirers such as fund transfers , Card Transactions , Explaining Credit Card Bill cycle Calculations. -Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay -Communicating with branches and actions parties in order to follow customer's requests . -Cross Selling and offering Products such as Loans , Credit Cards , etc .

AFAQ Nursery

Oct 2016 - Feb 2017 -4 months

Bachelor's Degree in Mass Communication
Cairo University (CU)
Jan 2012 - Jan 2016 - 4 yr
Bachelor's Degree in Journalism
Cairo University (CU)
Jan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
Abu Zahara Islamic School
Jan 2012