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Elsayed Ibrahim Zaid

IT Help Desk

Sheikh Zayed, Giza, Egypt

Work Experience

  • Custmer Services Full Time

    Orange

    Apr 2014 - Present -11 yrs, 3 months

    Egypt , Cairo

    • IT help deskFull Time

      Intr@Net Information systems

      Aug 2010 - Apr 2014 -3 yrs, 8 months

      Egypt , Cairo

      • Job Details: Customer service and technical support  Installing windows ( XP, 7 &8&10; ) with Drivers & programs.  Installing drivers for windows & printers  windows and local network troubleshooting  Manage luxury internet office for foreigner customers  Dealing with customers from different nationalities  Answering phone calls

      • Education

      • BA in Geography

        Tanta University

        Jan 2000 - Jan 2004 - 4 yr

      Achievements

      i have started work as technical support until become office manager, and awarded as best employed for 3 years.

      Skills

      • Microsoft Windows
      • Internet
      • Microsoft Word
      • Hard Skills
      • IT
      • Microsoft Excel
      • Customer Service
      • Microsoft Powerpoint
      • customer services
      • Sales
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      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • Oracle Developer 10G

        Central Agency for Public Mobilization and Statistics·2009

      • ICDL

        Mircosoft·2008
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