EA
Elsayed Adel
Senior Suport Associate\ Resolution Lead at Convergys
Zefta, Gharbia, EgyptWork Experience
Delegated Team Leader When Manager is OOOFull Time
- Job Details:Whenever my direct Manager is OOO, he delegates me to handle many of his tasks including but not limited to: Coaching direct reports, handle quality concerns, keep team records, address adherence or performance issues.
Senior Suport Associate\ Resolution LeadFull Time
Convergys
Nov 2017 - Present -7 yrs, 9 months
Egypt , Cairo
- Job Details:I'm striving the help to all the agents while handling customers contacts and answer their questions. I'm directly involved and accountable in team results, coaching and driving team performance along with the team leader. I communicate client updates i timely manner to agent and initiate escalation process when needed.
New Hires LeaderFull Time
Sep 2017 - Dec 2017 -3 months
Egypt , Giza
- Job Details:I ensure a seamless transition for new hires from the training to the operation environment e help them achieve performance step goals during the gradbay period.
Customer Service AssociateFull Time
Jul 2015 - Nov 2017 -2 yrs, 4 months
Egypt , Giza
- Job Details:I was a top performer for Amazon retail LOB thanks to being customer focused, accountable and detailed oriented.
Education
Bachelor's Degree in Italian Language and Literature
Ain Shams University (ASU)Jan 2015
Skills
Languages
Italian
FluentArabic
FluentEnglish
Intermediate