Elroy Norman Van blerk

Executive Operations ManagerFull Time

General ManagerFull Time

• Job Details:o Formulation and tactical implementation of store strategy in alignment with company strategy o Formulation of 5 year, 3 year and current year strategies o Ensuring Executives (direct reports) execute strategy (12 direct reports) o Lead by example in demonstrating importance of customer service and satisfaction o Ensure appropriate structures are aligned and staffed for service delivery o Ensuring an environment focused on continuous improvement o Keep abreast with new trends/ developments in local and international markets, ensuring execution on planned activities to mitigate risk and exploit opportunities identified o Benchmarking and formulating plans to achieve optimum returns on: o GMROI o GMROM o GMROL o Ensuring optimum utilisation of Space o Creating positive brand image through involvement in projects benefiting local communities o Continuous measurement of levels of customer satisfaction

Senior Regional Operations ManagerFull Time

• Job Details:Edcon (Edgars- overseeing 2 regions) Turnover R1.5 Billion o Creating regional strategy to align with Group and Chain strategy through analyses of the market and competitors to ensure dominance o Customer service delivery- ensuring maximum profitability, by extending lifetime value through the delivery of optimal customer service o Align the customer service ethos across multiple business units and processes to the Chain tactical plan o Budget and financial management- Set, implement and manage functional budgets within agreed budget parameters utilising sound financial principles thereby ensuring optimal cost management without compromising service delivery standards o Tactical management of people- creating a motivational environment by proactively identifying ways to improve organisational climate and in doing so assisting Group to achieve its measure of employer of choice o Market intelligence- undertakes appropriate market analysis and identifies relevant competitor intelligence/trends and demographic profiles o Increasing trading densities within each store o Analysing store segmentation to optimise individual store productivity o Dealing with unions and negotiations with HR Business Partner o Identifying opportunities within operational processes to be more effective and efficient Additional duties: o Project Leader for store communications utilisation project o Project team member for Active store development and Starting block