ibrahim mohamed elneklawy
Operation Manager
Shebeen Alqanater, Qalubia, EgyptWork Experience
Operation ManagerFull Time
Alraai Law frim
Nov 2017 - Present -7 yrs, 8 months
Kuwait , Salmiya
- Job Details:My responsibility is managed by the following sections. Legal opinion and local department International department Depts collections department Accountant and HR department
Vodafone Project CoordinatorFull Time
Nov 2015 - Nov 2017 -2 yrs
Egypt , Sharqia
- Job Details: Coordinate logistic actions, Approving timesheets for delivery, Signing payment vouchers Monitoring cargo movement through the tracking system Issuing fuel cards to drivers Developing new duty rosters for drivers Scheduling maintenance charts for all vehicles Radio communication with control room to report progress Fitting defective parts of vehicles Writing difficulty reports on all vehicles Scheduling repairs and test drives for vehicles Handling inventory, Handel swap projects with Huawei , ZTE, Ericsson
Senior Accountant -- South Africa region Airtel projectFull Time
Jun 2013 - Nov 2015 -2 yrs, 5 months
Egypt , Sharqia
- Job Details: Receipt, Verification, and posting of all supplier invoices Supplier reconciliations and preparation of supplier payments General data entry and maintenance of ledgers Cheque preparations Preparation of monthly PENSION /VAT/ WHT tax payments Preparation of monthly payroll Maintenance of Fixed Assets Register to ensure proper records and safeguard of the same Posting of cash expenses into Q Book & Sage 50 & Gets & A5 & Excel Preparation of daily and weekly cash reports and monthly bank reconciliations Preparation of monthly reports i.e. MAR and related schedules Analysis and Optimization of cost material, logistics, fleet etc. Analysis and management of inventory clearly defining a strategy for high maintenance cost Bank reconciliations & Reconciling Ledgers & Updating Cashbooks & Payroll reconciliation Preparing management letters
Retention Team Delta Region / Etisalat Egypt ProjectFull Time
Huawei Technologies
Mar 2011 - May 2013 -2 yrs, 2 months
Egypt , Cairo
- Job Details: I am was responsible for more than 190 Site RT & GF & GD & MICRO in Zagazig Office for Unethical issue Facilitate Access to FM Team and Control Access with another team Handel Owner and Guard Problem, Hire new Guard for unsecured sites, negotiate the lowest prices Check with Owner for site expansion as per Etisalat need in a site Request and record site payment with Etisalat & Huawei Egypt management Received Owner and Guard Cheque from Etisalat and recorded it and inform the owner and Guard to receive it in SLA (Serves level agreement). Check with owner for Renewal Contract or Sharing Contract with another operator Like Vodafone / Orange Received and hand over the new sites with Etisalat Subcontractor Sudden Guard Audit in the site to check Guard availability Investigate stolen cases with the guard and check the site (Fence, Gate, Light system, sensor system…etc.) and recommend the required to save the site Solve the entire lawsuit about stolen Cases in the police station. And follow these cases in Court and recover the stolen material. Write and check legal documents. Like: Renewal Contract, Guard Contract, Expansion Contract, Increase Guard Contract, Additional Contract, Cancellation Guard Contract, and Cancellation Rent Contract
Call Center agent & team leader project 333 Etisalat EgyptFull Time
- Job Details: Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating and providing information Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests Sells additional services by recognizing opportunities to up-sell accounts; explaining new features Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Education
BA in accounting
Ain Shams University (ASU)Jan 2008 - Jan 2011 - 3 yr
Achievements
My Skills and Achievements: AS Operation Manager I exceeded my target and increased my client base by 70% last year. My customer retention rate was 100%. Some of my new client relationships were developed following recommendations from existing clients. During the maternity leave of my line manager, I was given the opportunity to manage the team. I recommended and implemented some new policies (such as 360-degree feedback as part of the annual appraisal process). I received a special bonus award for my efforts during this period. I have extensive experience giving presentations and negotiating to secure business with new clients.
Skills
- Willing to learn new technology
- Problem Solving, Multi-tasking
- Attention to detail
- Verbal Communication
- Show up on time every day
- excel
- Effective listening
- computers & networks
- Computer Hardware
- Computer Maintenance
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Oracle Database
new horizons computer learning center·2019ACCA
South Africa university·2017logistics
afro Egypt engineering company·2016Retention
Huawei·2015logistics field
Huawei·2015English conversation certification
IFTDO (International Federation of Training & Development Organizations (Certified)·2014Marketing and sales certification
IFTDO (International Federation of Training & Development Organizations (Certified)·2014customer services
Etisalat Egypt·2014Customer Service Certification
Etisalat Egypt·2012Customer Service Certification
Fresh Egypt·2011Marketing
Fresh Egypt·2011