Elmohanad Mohaker

Onsite Field Support Engineer

• Job Details:Installing and configuring computer hardware, software, systems, networks, printers, scanners and more. Planning and undertaking scheduled maintenance upgrades. Talking to clients and computer users to determine the nature of problems. Responding to breakdowns. Investigating, diagnosing and solving computer software and hardware faults. Repairing equipment and replacing parts. Troubleshoot and provide solution in a timely manner for complex multi-vendor system issues in hardware, operating system and related infrastructure. Obtaining replacement or specialist components, fixtures or fittings. Checking computer equipment for electrical safety. Managing stocks of equipment, consumables and other supplies.

Technical Support Engineer

• Job Details:Installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and network. Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issue. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Contacting vendors and external consultants. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications. Setting up new users' accounts and profiles and dealing with password issue. Prioritizing and managing many open cases at one time. Testing and evaluating new technology. Supported remote access using VPN and various desktop remote protocols.