Basic Info
Ellie Wadie
9 years
Cairo, Egypt
Bachelor's Degree
Experienced
Work Experience
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Billing officer at Zaki Hashem and partners law firm
Experience DetailsBilling officer Accounting/Finance Experienced (Non-Manager)
o Creating contracts for new clients Company DetailsZaki Hashem and partners law firm Cairo, Egypt 101-500 employees Legal Services www.hashemlaw.com
Nov 2015 to present (1 year 8 months)
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Freelance Trainer at Advanced Studies and Training Center
Experience DetailsFreelance Trainer Human Resources Experienced (Non-Manager) Providing part time training courses related to Quality assurance and customer service and other courses related to Anti money laundering, currency counterfeiting at “ASTC” “Advanced Studies and Training Centre, Dubai”. Latest course provided in Istanbul, Turkey for Kuwait government employees “Al Diwan Al AMIRI for Kuwait nationals.” Company DetailsAdvanced Studies and Training Center (multinational) Dubai, United Arab Emirates 11-50 employees Education http://www.astcdubai.com/
Dec 2015 to Jan 2016 (1 month)
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OD Specialist at Al Ansari Exchange
Experience DetailsOD Specialist Human Resources, Quality, Training/Instructor Experienced (Non-Manager)
Company DetailsAl Ansari Exchange (multinational) Dubai, United Arab Emirates More than 1000 employees Financial Services alansariexchange.com
Aug 2013 to Oct 2015 (2 years 2 months)
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Billing officer and Client development at Zaki Hashem and partners law firm
Experience DetailsBilling officer and Client development Accounting/Finance Experienced (Non-Manager)
o Creating contracts for new clients Company DetailsZaki Hashem and partners law firm Cairo, Egypt 101-500 employees Legal Services http://www.hashemlaw.com/
Oct 2012 to Aug 2013 (10 months)
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Training and Quality Officer at Sony UK
Experience DetailsTraining and Quality Officer Operations/Management, Quality, Education/Teaching Manager
o Create quality and training department as a part of the pre-launch team Company DetailsSony UK (multinational) Cairo, Egypt 501-1000 employees Outsourcing/Offshoring , Consumer Electronics www.Sony.co.uk
Jan 2011 to Oct 2012 (1 year 9 months)
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Technical Support Representative at Teleperformance
Experience DetailsTechnical Support Representative Customer Service/Support Entry Level Worked at ‘’Teleperformance’’ on different accounts ‘’Expedia Canada’’ website campaign for flight ticketing, car rental and hotel reservations, as a customer service representative, and ‘’Samsung United kingdom’’ netbook and notebook campaign as a technical support representative from 28th of May, 2010 till 31st of December, 2010. Company DetailsTeleperformance (multinational) Cairo, Egypt 501-1000 employees Airlines/Aviation, Computer and Network Security , Computer Hardware www.teleperformance.com
May 2010 to Dec 2010 (7 months)
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Customer service representative (intern) at Vodafone Egypt
Experience DetailsCustomer service representative (intern) Customer Service/Support Student Summer training at ‘’Vodafone Egypt” as a customer service representative, from 18th of July, 2008 till 31st of October, 2008. Company DetailsVodafone Egypt (multinational) Cairo, Egypt More than 1000 employees Telecommunications vodafone.com
Jul 2008 to Oct 2008 (3 months)
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Senior HR coordinator (volunteer) at Better world
Experience DetailsSenior HR coordinator (volunteer) Accounting/Finance, Administration, Human Resources Experienced (Non-Manager)
o Creating HR department as a part of a pre-launch team. Company DetailsBetter world Cairo, Egypt 11-50 employees Non-Profit Organizations, Education N/A
Feb 2005 to Dec 2007 (2 years 10 months)
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CIB Bank (intern) at CIB Bank
Experience DetailsCIB Bank (intern) Accounting/Finance Entry Level Trainee at Credit department Company DetailsCIB Bank (multinational) Giza, Egypt More then 1000 employees Banking N/A
Jul 2007 to Sep 2007 (2 months)
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Trainee (intern) at Three stars
Experience DetailsTrainee (intern) Customer Service/Support, Accounting/Finance Student Summer training at “Three stars” Tourism Company from, 1st of June, 2007 till 30th of June, 2007. Company DetailsThree stars Cairo, Egypt 51-100 employees Travel and Tourism N/A
Jun 2007 to Jun 2007
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Achievements
- Provide cost saving recommendations in which two of the reconditions proposed and handled the implementation phase, saved more than 2.5 million AED yearly to the company by implementing electronic signature solution, and another proposal which saved 200,000 AED yearly by starting internal mystery shopper to provide more insights to the customer service the company provide to the customer with minimal cost. - Handling the application of Mohammed Bin Rashid Al Maktoum Business Award (MRM Business Award) and the winning application of Sheikh Khalifa Excellence Award (SKEA) for the year 2014. (http://www.alansariexchange.com/en/news/skeaward.aspx)
Education
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BBA in international Business Administration
Education DetailsBBA international Business Administration “university of New Brunswick”, Canada C / Good / 65 - 75% N/A N/A “university of New Brunswick”
2006 - 2010
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BBA in Business Administration
Education DetailsBBA Business Administration, Human Resources Sadat Academy for Management Sciences, Egypt C / Good / 65 - 75% N/A N/A Sadat Academy for Management Sciences
2007 - 2010
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High School - Thanaweya Amma
High School DetailsThanaweya Amma “ST. George” language school Egypt 2006 B / Very Good / 75 - 85% N/A “ST. George” language school
2006
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Certifications
Certificate detailsTICO (travel industry council of Ontario) Aug 2010 N/A N/A N/A (travel industry council of Ontario) N/A |
Likes and Dislikes
Swimming, Beach
Last update 1 days ago.
Verified Badges
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Profile Skills and Keywords
Access DatabaseAccountingAdministrationAdvanced Studies And Training CenterAirlinesAl Ansari ExchangeArabicAuditAviationBankingBeachBilling OfficerBilling Officer And Client DevelopmentBusiness AdministrationCIB BankComputer And Network SecurityComputer HardwareConsumer ElectronicsCreativeCreditCustomer SatisfactionCustomer ServiceCustomer Service RepresentativeEducationEmployees SatisfactionEnglishFinanceFinancial ServicesFreelance TrainerHR Administration And RecruitingHard WorkerHardware MaintenanceHuman ResourcesISO 9001-2008InitiativeInsuranceInternational Business AdministrationJob AnalysisJob DescriptionKPILegal ServicesLinuxManagementMicrosoft Office ApplicationsNon-Profit OrganizationsOD SpecialistOffshoringOracle, SybaseOrganization DevelopmentOutsourcingPerformance ManagementProblem SolverProcurementProject ManagementQuality AssuranceQuality ControlQuality Management SystemRecruitmentSABRESeibel, And AmadeusSenior HR CoordinatorSony UKSupervisorSupportSwimmingTICO (travel Industry Council Of Ontario)Team PlayerTechnical SupportTechnical Support RepresentativeTelecommunicationsTeleperformanceTraineeTrainingTraining And Quality OfficerTraining Needs AnalysisTravel And TourismVodafone EgyptSelf-assesed Skills
Tools and Technologies
Seibel, and Amadeus
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SABRE
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Microsoft office applications
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Hardware maintenance
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Oracle, Sybase
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Access database
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Linux
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Fields of Expertise
KPI
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Employees Satisfaction
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Customer Satisfaction
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Training Needs Analysis
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Organization Development
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Recruitment
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Performance Management
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Training
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Audit
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Quality Management System
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Project Management
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ISO 9001-2008
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Job Analysis
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Job Description
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HR administration and recruiting
HR administration and recruiting
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technical support
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quality assurance
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supervisor
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Procurement
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Credit
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Key Skills
Hard worker, Creative, Initiative, Problem Solver, Team PlayerOnline Presence
