Basic Info

Ellie Wadie

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Accounts Receivable Officer at Zaki Hashem and partners law firm

Experience Details

Senior Accounts Receivable Officer

Accounting/Finance

Experienced (Non-Manager)

o Manage account balances to discover outstanding debts or other inconsistencies.
o Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
o Check the data input in the accounting system to ensure accuracy of final bill.
o Issue invoices and bills and send them to customers through various channels (mail, e-mail etc.)
o Issue customer account statements periodically or whenever necessary.
o Receive payments through various methods (cash, online payments) and check for credibility.
o Handling employees timesheets to monitor the employees attendance and performance.
o Send reminders for payments and contact customers when assigned.
o Update accounting records with new payments, balances, customer information etc.
o Answer questions and handle complaints from customers regarding bills.
o Report on activity to upper management.


Company Details

Zaki Hashem and partners law firm (multinational)

Cairo, Egypt

101-500 employees

Legal Services, Human Resources

www.hashemlaw.com

Nov 2015 to present (2 years)
Freelance Trainer at Advanced Studies and Training Center

Experience Details

Freelance Trainer

Human Resources

Experienced (Non-Manager)

Providing part time training courses related to Quality assurance and customer service and other courses related to Anti money laundering, currency counterfeiting at “ASTC” “Advanced Studies and Training Centre, Dubai”. Latest course provided in Istanbul, Turkey for Kuwait government employees “Al Diwan Al AMIRI for Kuwait nationals.”


Company Details

Advanced Studies and Training Center (multinational)

Dubai, United Arab Emirates

11-50 employees

Education

http://www.astcdubai.com/

Dec 2015 to Jan 2016 (1 month)
Senior Organization Development and Quality Specialist at Al Ansari Exchange

Experience Details

Senior Organization Development and Quality Specialist

Human Resources, Quality, Training/Instructor

Experienced (Non-Manager)

- Organization Development:
o Developing KPIs, and Performance Appraisal system. Provide performance tracking reports to the top management to assist in decision making.
o Creating and updating Job Descriptions, job competencies, Organization structure.
o Handling Employee Satisfaction Survey and analysis. Providing recommendations to Top Management on how to improve the employee satisfaction.
o Drafting, reviewing, amending and unifying departments Policies and Procedures manuals.
o Developing Employees Engagement programs.

- Training:
o Training needs analysis
o Provide induction trainings for the new employees
o Provide soft skills training (Quality Customer Service, Telephone Business Etiquette, Business Writing)
o Corporate training (Leadership)
o Technical training (CRM applications, products and services, Anti-money laundering, currency counterfeiting and Terrorism Financing) for the new hires.
o Develop new training materials.

- Quality Assurance:
o Performing internal audit on all departments and branches (More than 150 branches and 9 departments) to assure:
 The quality level of the departments and assure all of the departments and Branches are compliant to the company policies and procedures.
 Assure that all of the departments and Branches are compliant to the external auditors for ISO and EFQM quality certification and audits.
 Assure that all of the departments and Branches are compliant to other requirements for business excellence awards auditing’s.
o Provide cost saving recommendations in which two of the reconditions proposed and handled the implementation phase saved more than 2.5 million AED yearly to the company by implementing electronic signature solution, and another proposal which saved 200,000 AED yearly by starting internal mystery shopper to provide more insights to the customer service the company provide to the customer with minimal cost.
o Handling the application of Mohammed Bin Rashid Al Maktoum Business Award (MRM Business Award) and the winning application of Sheikh Khalifa Excellence Award (SKEA) for the year 2014. (http://www.alansariexchange.com/en/news/skeaward.aspx)
o Handling customer satisfaction survey and analysis. Providing recommendations to the Top Management on how to improve customer satisfaction levels.


Company Details

Al Ansari Exchange (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Financial Services, Human Resources

alansariexchange.com

Aug 2013 to Oct 2015 (2 years 2 months)
Senior Billing & Client Development Officer at Zaki Hashem and partners law firm

Experience Details

Senior Billing & Client Development Officer

Accounting/Finance

Experienced (Non-Manager)

o Handling employees timesheets to monitor the employees attendance and performance
o Creating contracts for new clients requesting any legal consultancy or services depending on their needs
o Generating invoices to the company clients.
o Responsible of customer relations.
o Marketing the company services and attending meetings with new clients and assure providing potential clients with all the needed information about our services and offers.


Company Details

Zaki Hashem and partners law firm

Cairo, Egypt

101-500 employees

Legal Services

http://www.hashemlaw.com/

Oct 2012 to Aug 2013 (10 months)
Senior Organization Development and Quality Specialist at Sony UK

Experience Details

Senior Organization Development and Quality Specialist

Operations/Management, Quality, Human Resources

Manager

- Organization Development:
o Developing KPIs, and Performance Appraisal system as part of the company startup team
o Provide performance tracking reports to the top management to assist in decision making
o Developing Employees Engagement programs

- Training:
o Creating training materials as part of the company startup team.
o Training needs analysis
o Provide induction trainings for the new employees
o Provide soft skills training (Quality Customer Service, Telephone Business Etiquette, Business Writing)
o Provide technical training including CRM applications usage.
o Create quality and training department as part of the company startup team

- Quality Assurance:
o Monitor agents calls to assure the quality level provided to the customers
o Provide coaching and feedback to each agent to improve the service level
o Provide instant technical floor support for agents
o Assisting Sony Europe to launch new accounts serving European and non-European countries and assisting them to launch their own quality and training departments.


Company Details

Sony UK (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring , Consumer Electronics , Human Resources

www.Sony.co.uk

Jan 2011 to Oct 2012 (1 year 9 months)
Technical Support Representative at Teleperformance

Experience Details

Technical Support Representative

Customer Service/Support

Entry Level

Worked at ‘’Teleperformance’’ on different accounts ‘’Expedia Canada’’ website campaign for flight ticketing, car rental and hotel reservations, as a customer service representative, and ‘’Samsung United kingdom’’ netbook and notebook campaign as a technical support representative from 28th of May, 2010 till 31st of December, 2010.


Company Details

Teleperformance (multinational)

Cairo, Egypt

501-1000 employees

Airlines/Aviation, Computer and Network Security , Computer Hardware

www.teleperformance.com

May 2010 to Dec 2010 (7 months)
Customer service representative (intern) at Vodafone Egypt

Experience Details

Customer service representative (intern)

Customer Service/Support

Student

Summer training at ‘’Vodafone Egypt” as a customer service representative, from 18th of July, 2008 till 31st of October, 2008.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

vodafone.com

Jul 2008 to Oct 2008 (3 months)
Senior HR Officer (volunteer) at Better world

Experience Details

Senior HR Officer (volunteer)

Accounting/Finance, Administration, Human Resources

Experienced (Non-Manager)

o Creating an HR department as a part of the pre-launch team.
o Performing interviews to students and placement test to assess the English level and ability to learn and develop.
o Hiring English teachers from the AUC to provide English training classes.
o Handling the organization payroll


Company Details

Better world

Cairo, Egypt

11-50 employees

Non-Profit Organizations, Education

N/A

Feb 2005 to Dec 2007 (2 years 10 months)
CIB Bank (intern) at CIB Bank

Experience Details

CIB Bank (intern)

Accounting/Finance

Entry Level

Trainee at Credit department


Company Details

CIB Bank (multinational)

Giza, Egypt

More then 1000 employees

Banking

N/A

Jul 2007 to Sep 2007 (2 months)

Achievements


- Provide cost saving recommendations in which two of the reconditions proposed and handled the implementation phase, saved more than 2.5 million AED yearly to the company by implementing electronic signature solution, and another proposal which saved 200,000 AED yearly by starting internal mystery shopper to provide more insights to the customer service the company provide to the customer with minimal cost. - Handling the application of Mohammed Bin Rashid Al Maktoum Business Award (MRM Business Award) and the winning application of Sheikh Khalifa Excellence Award (SKEA) for the year 2014. (http://www.alansariexchange.com/en/news/skeaward.aspx)

Education

BBA in international Business Administration

Education Details

BBA

international Business Administration

“university of New Brunswick”, Canada

C / Good / 65 - 75%

N/A

N/A

“university of New Brunswick”
2006 - 2010
BBA in Business Administration

Education Details

BBA

Business Administration, Human Resources

Sadat Academy for Management Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Sadat Academy for Management Sciences
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

“ST. George” language school

Egypt

2006

B / Very Good / 75 - 85%

N/A

“ST. George” language school
2006

Certifications

Certificate details

TICO (travel industry council of Ontario)

Aug 2010

N/A

N/A

N/A

(travel industry council of Ontario)

N/A

Training and Courses

Training/Course Details

Manage Human Resources

Sep 2017

University of Minnesota, USA.

https://www.coursera.org/account/accomplishments/certificate/299HHU4GL29F

Training/Course Details

Recruiting, Hiring, and Onboarding Employees

Nov 2017

University of Minnesota on Coursera

Recruiting, Hiring, and Onboarding Employees

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Last update 2 days ago.

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Verified Badges

Verified skills from trusted partners. Awarded badges are strong signal of high potential in certain skills.

Profile Skills and Keywords

Access DatabaseAccountingAdministrationAdvanced Studies And Training CenterAirlinesAl Ansari ExchangeArabicAuditAviationBankingBeachBusiness AdministrationCIB BankComputer And Network SecurityComputer HardwareConsumer ElectronicsCreativeCreditCustomer SatisfactionCustomer ServiceCustomer Service RepresentativeEducationEmployees SatisfactionEnglishFinanceFinancial ServicesFreelance TrainerHR Administration And RecruitingHard WorkerHardware MaintenanceHuman ResourcesISO 9001-2008InitiativeInsuranceInternational Business AdministrationJob AnalysisJob DescriptionKPILegal ServicesLinuxManage Human ResourcesManagementMicrosoft Office ApplicationsNon-Profit OrganizationsOffshoringOracle, SybaseOrganization DevelopmentOutsourcingPerformance ManagementProblem SolverProcurementProject ManagementQuality AssuranceQuality ControlQuality Management SystemRecruiting, Hiring, And Onboarding EmployeesRecruitmentSABRESeibel, And AmadeusSenior Accounts Receivable OfficerSenior Billing & Client Development OfficerSenior HR OfficerSenior Organization Development And Quality SpecialistSony UKSupervisorSupportSwimmingTICO (travel Industry Council Of Ontario)Team PlayerTechnical SupportTechnical Support RepresentativeTelecommunicationsTeleperformanceTrainingTraining Needs AnalysisVodafone EgyptZaki Hashem And Partners Law Firm

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft office applications

Microsoft office applications

: Expert

: Extreme - I love it!

:

More than 7 years

Seibel, and Amadeus

Seibel, and Amadeus

: Expert

: Extreme - I love it!

:

Less than 1 year

SABRE

SABRE

: Expert

: Extreme - I love it!

:

Less than 1 year

Hardware maintenance

Hardware maintenance

: Advanced

: Extreme - I love it!

:

3-5 years

Access database

Access database

: Intermediate

: Extreme - I love it!

:

1-3 years

Oracle, Sybase

Oracle, Sybase

: Beginner

: Extreme - I love it!

:

Less than 1 year

Linux

Linux

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

KPI

KPI

: Expert

: Extreme - I love it!

:

3-5 years

Employees Satisfaction

Employees Satisfaction

: Expert

: Extreme - I love it!

:

3-5 years

Customer Satisfaction

Customer Satisfaction

: Expert

: Extreme - I love it!

:

3-5 years

Training Needs Analysis

Training Needs Analysis

: Expert

: Extreme - I love it!

:

3-5 years

Organization Development

Organization Development

: Expert

: Extreme - I love it!

:

3-5 years

Recruitment

Recruitment

: Advanced

: Extreme - I love it!

:

1-3 years

Performance Management

Performance Management

: Advanced

: Extreme - I love it!

:

3-5 years

Training

Training

: Advanced

: Extreme - I love it!

:

3-5 years

Audit

Audit

: Advanced

: Extreme - I love it!

:

3-5 years

Quality Management System

Quality Management System

: Advanced

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

1-3 years

ISO 9001-2008

ISO 9001-2008

: Advanced

: Extreme - I love it!

:

1-3 years

Job Analysis

Job Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Job Description

Job Description

: Advanced

: Extreme - I love it!

:

3-5 years

HR administration and recruiting

HR administration and recruiting

: Advanced

: Extreme - I love it!

:

1-3 years

technical support

technical support

: Advanced

: Extreme - I love it!

:

3-5 years

quality assurance

quality assurance

: Advanced

: Extreme - I love it!

:

3-5 years

supervisor

supervisor

: Advanced

: Extreme - I love it!

:

1-3 years

Procurement

Procurement

: Intermediate

: Extreme - I love it!

:

1-3 years

Credit

Credit

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Initiative, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/ellie-wadie-0b141a7bEllie Wadie

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