Ellie Kamiel Wadie

Freelance TrainerFull Time

• Job Details:Providing part time training courses related to Quality assurance and customer service and other courses related to Anti money laundering, currency counterfeiting at “ASTC” “Advanced Studies and Training Centre, Dubai”. Latest course provided in Istanbul, Turkey for Kuwait government employees “Al Diwan Al AMIRI for Kuwait nationals.”

Senior Financial AccountantFull Time

• Job Details: o Manage account balances and prepares monthly, quarterly and annual statements by collecting data; analyzing and investigating variances; summarizing data, information, and trends. o Complies with state and federal tax filing requirements by studying regulations; adhering to requirements; advising management on required actions; calculating quarterly estimated tax payments; assembling data for quarterly and annual tax filings. o Responds to financial inquiries by gathering, analyzing, summarizing, and interpreting data. o Provides financial advice by studying operational issues; applying financial principles and practices; developing recommendations. o Prepares special reports by studying variances; preparing budgets; developing forecasts. o Updates job knowledge by keeping current with financial regulations and accepted practices; o Handling employees timesheets to monitor the employees attendance and performance. o Update accounting records with new payments, balances, customer information etc.

Senior Organization Development and Quality SpecialistFull Time

• Job Details:- Organization Development: o Developing department level and individual level KPIs. o Creating Performance Appraisal system. Provide performance tracking reports to the top management to assist in decision making. o Run the performance Appraisal system for each business unit Semi-Annual. o Perform Job Analysis. Creating and updating Job Descriptions for each position. o Design each department organizational structure and charts in line with Department Heads o Creating Employee Satisfaction Survey and analysis. Providing recommendations to Top Management on how to improve the employee satisfaction. o Drafting, reviewing, amending and unifying departments Policies and Procedures manuals. o Developing Employees Engagement programs. - Training: o Training needs analysis o Provide induction trainings for the new employees o Provide soft skills training (Quality Customer Service, Telephone Business Etiquette, Business Writing) o Corporate training (Leadership) o Technical training (CRM applications, products and services, Anti-money laundering, currency counterfeiting and Terrorism Financing) for the new hires. o Develop new training materials. - Quality Assurance: o Performing internal audit on all departments and branches (More than 150 branches and 9 departments) to assure:  The quality level of the departments and assure all of the departments and Branches are compliant to the company policies and procedures.  Assure that all of the departments and Branches are compliant to the external auditors for ISO and EFQM quality certification and audits.  Assure that all of the departments and Branches are compliant to other requirements for business excellence awards auditing’s. o Provide cost saving recommendations in which two of the reconditions proposed and handled the implementation phase saved more than 2.5 million AED yearly to the company by implementing electronic signature solution, and another proposal which saved 200,000 AED yearly by starting internal mystery shopper to provide more insights to the customer service the company provide to the customer with minimal cost. o Handling the application of Mohammed Bin Rashid Al Maktoum Business Award (MRM Business Award) and the winning application of Sheikh Khalifa Excellence Award (SKEA) for the year 2014. (http://www.alansariexchange.com/en/news/skeaward.aspx) o Handling customer satisfaction survey and analysis. Providing recommendations to the Top Management on how to improve customer satisfaction levels.