
Ellie Kamiel Wadie
Organization Development and Quality
Maadi, Cairo, EgyptWork Experience
Freelance TrainerFull Time
Advanced Studies and Training Center
Dec 2015 - Jan 2016 -1 month
United Arab Emirates , Dubai
- Job Details:Providing part time training courses related to Quality assurance and customer service and other courses related to Anti money laundering, currency counterfeiting at “ASTC” “Advanced Studies and Training Centre, Dubai”. Latest course provided in Istanbul, Turkey for Kuwait government employees “Al Diwan Al AMIRI for Kuwait nationals.”
Senior Financial AccountantFull Time
Zaki Hashem and partners law firm
Nov 2015 - Present -9 yrs, 8 months
Egypt , Cairo
- Job Details: o Manage account balances and prepares monthly, quarterly and annual statements by collecting data; analyzing and investigating variances; summarizing data, information, and trends. o Complies with state and federal tax filing requirements by studying regulations; adhering to requirements; advising management on required actions; calculating quarterly estimated tax payments; assembling data for quarterly and annual tax filings. o Responds to financial inquiries by gathering, analyzing, summarizing, and interpreting data. o Provides financial advice by studying operational issues; applying financial principles and practices; developing recommendations. o Prepares special reports by studying variances; preparing budgets; developing forecasts. o Updates job knowledge by keeping current with financial regulations and accepted practices; o Handling employees timesheets to monitor the employees attendance and performance. o Update accounting records with new payments, balances, customer information etc.
Senior Organization Development and Quality SpecialistFull Time
Al Ansari Exchange
Aug 2013 - Oct 2015 -2 yrs, 2 months
United Arab Emirates , Dubai
- Job Details:- Organization Development: o Developing department level and individual level KPIs. o Creating Performance Appraisal system. Provide performance tracking reports to the top management to assist in decision making. o Run the performance Appraisal system for each business unit Semi-Annual. o Perform Job Analysis. Creating and updating Job Descriptions for each position. o Design each department organizational structure and charts in line with Department Heads o Creating Employee Satisfaction Survey and analysis. Providing recommendations to Top Management on how to improve the employee satisfaction. o Drafting, reviewing, amending and unifying departments Policies and Procedures manuals. o Developing Employees Engagement programs. - Training: o Training needs analysis o Provide induction trainings for the new employees o Provide soft skills training (Quality Customer Service, Telephone Business Etiquette, Business Writing) o Corporate training (Leadership) o Technical training (CRM applications, products and services, Anti-money laundering, currency counterfeiting and Terrorism Financing) for the new hires. o Develop new training materials. - Quality Assurance: o Performing internal audit on all departments and branches (More than 150 branches and 9 departments) to assure: The quality level of the departments and assure all of the departments and Branches are compliant to the company policies and procedures. Assure that all of the departments and Branches are compliant to the external auditors for ISO and EFQM quality certification and audits. Assure that all of the departments and Branches are compliant to other requirements for business excellence awards auditing’s. o Provide cost saving recommendations in which two of the reconditions proposed and handled the implementation phase saved more than 2.5 million AED yearly to the company by implementing electronic signature solution, and another proposal which saved 200,000 AED yearly by starting internal mystery shopper to provide more insights to the customer service the company provide to the customer with minimal cost. o Handling the application of Mohammed Bin Rashid Al Maktoum Business Award (MRM Business Award) and the winning application of Sheikh Khalifa Excellence Award (SKEA) for the year 2014. (http://www.alansariexchange.com/en/news/skeaward.aspx) o Handling customer satisfaction survey and analysis. Providing recommendations to the Top Management on how to improve customer satisfaction levels.
Senior Billing & Client Development OfficerFull Time
Zaki Hashem and partners law firm
Oct 2012 - Aug 2013 -10 months
Egypt , Cairo
- Job Details:o Handling employees timesheets to monitor the employees attendance and performance o Creating contracts for new clients requesting any legal consultancy or services depending on their needs o Generating invoices to the company clients. o Responsible of customer relations. o Marketing the company services and attending meetings with new clients and assure providing potential clients with all the needed information about our services and offers.
Education
BBA in international Business Administration
“university of New Brunswick”Jan 2006 - Jan 2010 - 4 yr
BBA in Business Administration
Sadat Academy for Management Sciences (SAMS)Jan 2007 - Jan 2010 - 3 yr
High School - Thanaweya Amma
“ST. George” language schoolJan 2006
Activities
Senior HR Officer at Better world
Volunteering
Feb 2005 - Dec 2007 -2 yrs, 10 months
Achievements
- Provide cost saving recommendations in which two of the reconditions proposed and handled the implementation phase, saved more than 2.5 million AED yearly to the company by implementing electronic signature solution, and another proposal which saved 200,000 AED yearly by starting internal mystery shopper to provide more insights to the customer service the company provide to the customer with minimal cost. - Handling the application of Mohammed Bin Rashid Al Maktoum Business Award (MRM Business Award) and the winning application of Sheikh Khalifa Excellence Award (SKEA) for the year 2014. (http://www.alansariexchange.com/en/news/skeaward.aspx)
Verified Badges
General Abilities Badges:
Skills
- Microsoft Office
- Kpi
- Employees Satisfaction
- Customer Satisfaction
- TNA
- Organization Development
- Technical Support
- Quality Assurance
- Performance Management
- Training
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Managing Employee Performance
Coursera·2017Managing Employee Performance
Coursera·2017Recruiting, Hiring, and Onboarding Employees
University of Minnesota on Coursera·2017Recruiting, Hiring, and Onboarding Employees
Coursera·2017Manage Human Resources
University of Minnesota, USA.·2017Preparing to Manage Human Resources
Coursera·2017TICO (travel industry council of Ontario)
(travel industry council of Ontario)·2010