Basic Info

Ellie Wadie

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Billing officer at Zaki Hashem and partners law firm

Experience Details

Billing officer

Accounting/Finance

Experienced (Non-Manager)

o Creating contracts for new clients
o Generating invoices to clients.
o Assure the quality of the service provided to the clients
o Responsible of customer relations.
o Attend meetings with new clients and provide potential clients with the needed information about the company services and offers.


Company Details

Zaki Hashem and partners law firm

Cairo, Egypt

101-500 employees

Legal Services

www.hashemlaw.com

Nov 2015 to present (1 year 5 months)
Freelance Trainer at Advanced Studies and Training Center

Experience Details

Freelance Trainer

Human Resources

Experienced (Non-Manager)

Providing part time training courses related to Quality assurance and customer service and other courses related to Anti money laundering, currency counterfeiting at “ASTC” “Advanced Studies and Training Centre, Dubai”. Latest course provided in Istanbul, Turkey for Kuwait government employees “Al Diwan Al AMIRI for Kuwait nationals.”


Company Details

Advanced Studies and Training Center (multinational)

Dubai, United Arab Emirates

11-50 employees

Education

http://www.astcdubai.com/

Dec 2015 to Jan 2016 (1 month)
Training and Quality Officer at Al Ansari Exchange

Experience Details

Training and Quality Officer

Human Resources, Quality

Experienced (Non-Manager)

o Training:
 Provide induction training for the new employees
 Provide soft skills training (Quality Customer Service, Telephone Business Etiquette, Business Writing)
 Corporate level training (Leadership)
 Technical training (CRM applications, products and services, Anti-money laundering, currency counterfeiting and Terrorism Financing).
 Develop new training materials.

o Quality:
 Develop KPIs, and Appraisal system and provide performance tracking reports to top management.
 Handling employee satisfaction survey and analysis.
 Handling customer satisfaction survey and analysis.
 Drafting and amending departments operations and quality manuals, Job Descriptions, Job Competencies, department and company structure.
 Provide cost saving recommendations.
 Assure departments and Branches compliance to policies and procedures, external ISO and EFQM quality certification audits and business excellence awards audit.
 Perform departments and branches internal audit.
 Handling the application of Mohammed Bin Rashid Al Maktoum Business Award and the winning application of Sheikh Khalifa Excellence Award for the year 2014. (http://www.alansariexchange.com/en/news/skeaward.aspx)


Company Details

Al Ansari Exchange (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Financial Services

alansariexchange.com

Aug 2013 to Oct 2015 (2 years 2 months)
Billing officer and Client development at Zaki Hashem and partners law firm

Experience Details

Billing officer and Client development

Accounting/Finance

Experienced (Non-Manager)

o Creating contracts for new clients
o Generating invoices to clients.
o Assure the quality of the service provided to the clients
o Responsible of customer relations.
o Attend meetings with new clients and provide potential clients with the needed information about the company services and offers.


Company Details

Zaki Hashem and partners law firm

Cairo, Egypt

101-500 employees

Legal Services

http://www.hashemlaw.com/

Oct 2012 to Aug 2013 (10 months)
Training and Quality Officer at Sony UK

Experience Details

Training and Quality Officer

Operations/Management, Quality, Education/Teaching

Manager

o Create quality and training department as a part of the pre-launch team
o Provide technical and soft skills training.
o Perform Training Needs Analysis (TNA)
o Create new training materials and improve the existing materials as per TNA.
o Set, assure and improve the quality level
o Assess the performance of employees (KPIs).
o Maintain floor discipline and coaching.
o Reporting conferences with the client on weekly bases


Company Details

Sony UK (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring , Consumer Electronics

www.Sony.co.uk

Jan 2011 to Oct 2012 (1 year 9 months)
Technical Support Representative at Teleperformance

Experience Details

Technical Support Representative

Customer Service/Support

Entry Level

Worked at ‘’Teleperformance’’ on different accounts ‘’Expedia Canada’’ website campaign for flight ticketing, car rental and hotel reservations, as a customer service representative, and ‘’Samsung United kingdom’’ netbook and notebook campaign as a technical support representative from 28th of May, 2010 till 31st of December, 2010.


Company Details

Teleperformance (multinational)

Cairo, Egypt

501-1000 employees

Airlines/Aviation, Computer and Network Security , Computer Hardware

www.teleperformance.com

May 2010 to Dec 2010 (7 months)
Customer service representative (intern) at Vodafone Egypt

Experience Details

Customer service representative (intern)

Customer Service/Support

Student

Summer training at ‘’Vodafone Egypt” as a customer service representative, from 18th of July, 2008 till 31st of October, 2008.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

vodafone.com

Jul 2008 to Oct 2008 (3 months)
Senior HR coordinator (volunteer) at Better world

Experience Details

Senior HR coordinator (volunteer)

Accounting/Finance, Administration, Human Resources

Experienced (Non-Manager)

o Creating HR department as a part of a pre-launch team.
o Interview students to assess the English level and ability to learn and develop.
o Hiring English teachers from the AUC to provide English training classes.
o Handling the organization accounting department.


Company Details

Better world

Cairo, Egypt

11-50 employees

Non-Profit Organizations, Education

N/A

Feb 2005 to Dec 2007 (2 years 10 months)
CIB Bank (intern) at CIB Bank

Experience Details

CIB Bank (intern)

Accounting/Finance

Entry Level

Trainee at Credit department


Company Details

CIB Bank (multinational)

Giza, Egypt

More then 1000 employees

Banking

N/A

Jul 2007 to Sep 2007 (2 months)
Trainee (intern) at Three stars

Experience Details

Trainee (intern)

Customer Service/Support, Accounting/Finance

Student

Summer training at “Three stars” Tourism Company from, 1st of June, 2007 till 30th of June, 2007.


Company Details

Three stars

Cairo, Egypt

51-100 employees

Travel and Tourism

N/A

Jun 2007 to Jun 2007 (1 month)

Achievements


- Provide cost saving recommendations in which two of the reconditions proposed and handled the implementation phase, saved more than 2.5 million AED yearly to the company by implementing electronic signature solution, and another proposal which saved 200,000 AED yearly by starting internal mystery shopper to provide more insights to the customer service the company provide to the customer with minimal cost. - Handling the application of Mohammed Bin Rashid Al Maktoum Business Award (MRM Business Award) and the winning application of Sheikh Khalifa Excellence Award (SKEA) for the year 2014. (http://www.alansariexchange.com/en/news/skeaward.aspx)

Education

BBA in international Business Administration

Education Details

BBA

international Business Administration

“university of New Brunswick”, Canada

C / Good / 65 - 75%

N/A

N/A

“university of New Brunswick”
2006 - 2010
BBA in Business Administration

Education Details

BBA

Business Administration, Human Resources

Sadat Academy for Management Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Sadat Academy for Management Sciences
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

“ST. George” language school

Egypt

2006

B / Very Good / 75 - 85%

N/A

“ST. George” language school
2006

Certifications

Certificate details

TICO (travel industry council of Ontario)

Aug 2010

N/A

N/A

N/A

(travel industry council of Ontario)

N/A

This profile is fresh!
Last update 7 days ago.

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Profile Skills and Keywords

Access DatabaseAccountingAdministrationAdvanced Studies And Training CenterAirlinesAl Ansari ExchangeArabicAuditAviationBankingBeachBilling OfficerBilling Officer And Client DevelopmentBusiness AdministrationCIB BankComputer And Network SecurityComputer HardwareConsumer ElectronicsCost SavingCreativeCreditCustomer SatisfactionCustomer ServiceCustomer Service RepresentativeEducationEmployees SatisfactionEnglishFinanceFinancial ServicesFreelance TrainerHR Administration And RecruitingHard WorkerHardware MaintenanceHuman ResourcesISO 9001-2008InitiativeInsuranceInternational Business AdministrationJob AnalysisJob DescriptionKPILegal ServicesLinuxManagementMicrosoft Office ApplicationsNon-Profit OrganizationsOffshoringOracle, SybaseOutsourcingPerformance ManagementProblem SolverProcurementProject ManagementQuality AssuranceQuality ControlQuality Management SystemRecruitmentSABRESeibel, And AmadeusSenior HR CoordinatorSony UKSupervisorSupportSwimmingTICO (travel Industry Council Of Ontario)Team PlayerTechnical SupportTechnical Support RepresentativeTelecommunicationsTeleperformanceTraineeTrainingTraining And Quality OfficerTraining Needs AnalysisTravel And TourismVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Seibel, and Amadeus

Seibel, and Amadeus

: Expert

: Extreme - I love it!

:

Less than 1 year

SABRE

SABRE

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft office applications

Microsoft office applications

: Advanced

: Extreme - I love it!

:

3-5 years

Hardware maintenance

Hardware maintenance

: Advanced

: Extreme - I love it!

:

3-5 years

Oracle, Sybase

Oracle, Sybase

: Beginner

: Extreme - I love it!

:

Less than 1 year

Access database

Access database

: Beginner

: Medium

:

Less than 1 year

Linux

Linux

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

KPI

KPI

: Expert

: Extreme - I love it!

:

3-5 years

Employees Satisfaction

Employees Satisfaction

: Expert

: Extreme - I love it!

:

3-5 years

Customer Satisfaction

Customer Satisfaction

: Expert

: Extreme - I love it!

:

3-5 years

Training Needs Analysis

Training Needs Analysis

: Expert

: Extreme - I love it!

:

3-5 years

Recruitment

Recruitment

: Advanced

: Extreme - I love it!

:

1-3 years

Performance Management

Performance Management

: Advanced

: Extreme - I love it!

:

3-5 years

Training

Training

: Advanced

: Extreme - I love it!

:

3-5 years

Audit

Audit

: Advanced

: Extreme - I love it!

:

3-5 years

Quality Management System

Quality Management System

: Advanced

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

1-3 years

ISO 9001-2008

ISO 9001-2008

: Advanced

: Extreme - I love it!

:

1-3 years

Job Analysis

Job Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Job Description

Job Description

: Advanced

: Extreme - I love it!

:

3-5 years

HR administration and recruiting

HR administration and recruiting

: Advanced

: Extreme - I love it!

:

1-3 years

technical support

technical support

: Advanced

: Extreme - I love it!

:

3-5 years

quality assurance

quality assurance

: Advanced

: Extreme - I love it!

:

3-5 years

supervisor

supervisor

: Advanced

: Extreme - I love it!

:

1-3 years

Cost Saving

Cost Saving

: Intermediate

: Extreme - I love it!

:

1-3 years

Procurement

Procurement

: Intermediate

: Extreme - I love it!

:

1-3 years

Credit

Credit

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Initiative, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/ellie-wadie-0b141a7bEllie Wadie

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