Ellen Faris Sawiris

Human Resources ManagerFull Time

• Job Details:1- Develop and implement HR strategies and initiatives aligned with the overall business strategy. 2- Manage all operations activities including onboarding, payroll, benefits, exit, vendor relationship, governmental relations, etc. 3- Manage the recruitment and selection process. 4- Nurture a positive working environment. 5- Drive team towards exceeding their objectives and benchmarks. 6- Handle different type of HR operations inquiries from internal employees within the agreed timelines. 7- Responsible for handling escalations related to any HR operations matters. 8- Oversee and manage a performance appraisal system that drives high performance. 9- Meet all SLA, Business Objectives, and Organization driven goals. 10- Maintain pay plan and benefits program. 11- Ensure the payroll inputs is processed correctly within the agreed time lines by reviewing and uploading the payroll. 12- Assess training needs to apply and monitor training programs. 13- Report to management and provide decision support through HR metrics. 14- Support departments in the development and delivery of strategic HR plans to fit with the overall business direction. 15- Champion the onboarding process, ensuring the process is up to date and of high quality, providing clarity and connection for all employees and their role in relation to the overall vision. 16- Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures. 17- Handle confidential matters with discretion.

Operations ManagerFull Time

• Job Details:1. Operations Management of five ladies branches. 2. Auditing & supervision of all operational aspects in 5 ladies branches and sending daily reports to the Chairman, this includes Customer service level, Attitude, image, cleanliness of the branches and finalizing all maintenance needs on spot. 3. Perform Audit visits to the branches to ensure adherence to the company's Policies & regulations. 4. Evaluating the performance of branch managers regarding all assigned tasks and duties. 5. Responsible for on-boarding as well as conducting Code of Conduct & technical training to the new branch managers. 6. Conduct second interviews to some managerial positions. 7. Follow up on the operational requirements of the branches with all departments (Purchasing, warehouse, finance, HR, Maintenance & IT) to ensure smooth communication channels and maintain proper SLAs. 8. Follow up on all suggestions and complaints submitted by the clients & deal with them in a professional & timely manner. 9. Manage escalations from branch managers & ensure Ultimate issue resolution. 10. Conduct surveys to ensure a consistent and high level of customer service and operational excellence. 11. Work with the operations team to execute plans to improve customer satisfaction. 12. Carry out periodic meetings with employees in all branches to discuss their needs and suggestions. 13. Follow up on the performance of all employees and make sure the needed actions are taken by the branch managers. 14. Review the penalties applied on the employees by the branch managers to ensure validity. 15. Discuss the performance appraisals of employees with branch managers & HR department. 16. Provide proposed development plans to the Chairman. 17. Supervision of Smart Gym social media channels in cooperation with the marketing agency. 18. Supervise the execution of events in the branches in coordination with the branch managers. 19. Assist the Chairman in any needed tasks.