Ella Tautho

Refund Specialist at Saddlery & Co.

Dubai, United Arab Emirates

Saddlery & Co.

May 2023 - Present -2 yrs, 2 months

iQor Philippines (BPO - US Account)

Jan 2022 - Nov 2022 -10 months

Philippines , Angeles City

Job Details:Respond to customer inquiries and complaints in a timely and professional manner. Resolve customer issues and provide solutions to customer inquiries. Process customer transactions such as credit card payment, reporting lost/stolen card, transfers, and disputes. Provide customer service support for online banking and mobile banking.

Ibex (BPO - US Account)

Oct 2021 - Dec 2021 -2 months

Job Details:Handle customer complaints, taking orders, process returns/replacement, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies

The 4D FZ LLC

Oct 2013 - Oct 2016 -3 yrs

United Arab Emirates , Dubai

Job Details:Maintains the executive's agenda, appointments and meetings. Handles phone calls, manages correspondence, maintains records. Making sure the executive's travel documents are up to date. Processing transactions, taking care of Accounts Payable and Receivables, updating ledgers, budgets, and preparing financial reports.