Elijah Folahan Ojo

Subject Matter ExpertFull Time

• Job Details:At Foundever Egypt, I served as a Floor Support Subject Matter Expert (SME) for the Epson account, where I provided world-class support, handled escalations, and ensured high first-contact resolution rates. I used Microsoft Dynamics 365 to manage service cases, troubleshoot product issues, support activations, and contribute to process efficiency and customer satisfaction.