EA
El housseny Ahmed
Delivery Department Supervisor at Zahran Market
Work Experience
Delivery Department Supervisor
Zahran Market
Apr 2024 - Present -1 yr, 3 months
- Job Details:Oversaw the preparation and packaging of customer orders to ensure accuracy. Managed order distribution to different teams for efficient processing. Coordinated with drivers to ensure timely and accurate deliveries. Handled customer inquiries regarding delivery status, returns, and product exchanges. Monitored the delivery department's performance to ensure high standards and customer satisfaction.
Delivery Department Supervisor
Oscar Grand Store
Apr 2022 - Apr 2024 -2 yrs
- Job Details:Supervised the preparation and packaging of customer orders to ensure accuracy and efficiency. Managed the handover of orders to drivers and coordinated delivery schedules. Communicated with customers to resolve order issues, handle product returns, and ensure customer satisfaction. Supported sales activities by identifying upselling opportunities and maintaining positive client relationships. Led a team of order preparation staff, organized their tasks, and assigned them to different preparation lines based on order sources (e.g., Talabat, Insta). Ensured smooth workflow and coordination between the delivery, sales, and customer service departments.
Skills
- Supervision
- Order Preparation
- customer service and problem solving
- Delivery operations coordination
- Communication and negotiation skills
- Time management and organization
- Sales support and upselling
- Handling returns and product exchanges
- Ability to work under pressure
- Familiar with delivery platforms (e.g., Talabat, Insta)
Languages
Arabic
FluentEnglish
Intermediate