EB
Eldee Baltazar
Cloud Security Engineer at Trend Micro Inc.
Work Experience
Trend Micro Inc.
Jan 2023 - Present -2 yrs, 3 months
- Job Details:Assisted in designing and implementing security architectures for cloud-based systems. Conducted regular vulnerability assessments on cloud infrastructure and applications, identifying potential risks. Applied security patches and updates to mitigate cyber threats.
DXC Technology
May 2022 - Nov 2022 -6 months
- Job Details:Resolved an average of 50+ technical support tickets weekly, troubleshooting hardware, software, and network issues. Managed and tracked service requests using ServiceNow, ensuring timely resolution and compliance with SLAs. Provided support for Microsoft 365 applications (Outlook, Teams, SharePoint) to enhance productivity. Administered Active Directory by resetting passwords, managing user accounts, and assigning access permissions. Supported VMware environments and remote desktop solutions to maintain seamless business operations. Escalated unresolved issues to higher-tier support teams while maintaining clear user communication. Documented troubleshooting steps and resolutions to enhance the knowledge base and team efficiency.
Education
Bachelor's Degree in Information Technology
Bulacan State UniversityJan 2022
Skills
- IT support & Troubleshooting
- Service Desk tools: ServiceNow, VMware, Active Directory, Remote Desktop tools
- Microsoft technologies: Microsoft 365, Azure, Windows OS, Outlook, Teams, SharePoint
- Networking: TCP/IP, VPN, DNS, DHCP
- Troubleshooting hardware support: printers, scanners, desktops, laptops, and mobile devices
- Customer Service
- Communication
- Problem-Solving