El Zahraa Mostafa Zakaria

Quality ControllerFull Time

• Job Details:• Planning and implement the internal and functional audits to ensure the company compliance with ISO 9001:2008 standards. • Monitoring the objectives action plans and process reviews on quarterly basis to ensure the achievement of the company annual objectives. • Preparing analysis reports of the quarter achievements of each Unit to be presented to the Top Management for taking corrective actions if required. • Setting a meeting with each process owner in case of not achieving any of the planned objectives to know the reasons behind not achieving those objectives. • Monitoring the efficient implementation of corrective and/or preventative actions in order to eliminate root cause of the non-conformity action or recommend other corrective and/or preventative actions. • Following up, with processes owners, any updates in the procedures and/or work instructions in order to be updated in our Pyramid Documentation System. • Participating in the HR Orientation sessions in order to communicate Hindawi’s Quality Policy to the newly hired employees. • Monitoring the organization of the Quality Awareness Sessions to raise our employees’ awareness about ISO 9001:2008 standards and Quality Policy.

Senior Subscriptions/Reprints Specialist/Internal Lead AuditorFull Time

• Job Details:• Coordinating with the Operation Manager in London office regarding the reprint sales. • Handling reprints orders: calculating quotations, processing orders, packaging, and monitoring the sent parcels. • Coordinating with Customer Services Executive and the Finance team in London & Cairo Offices to insure harmonized processes. • Processing invoices, debit, and credit memos for customers and the Finance team in London & Cairo Offices. • Preparing requested reports for the CEO, the Unit Manager, and the Team Leaders, in addition to a monthly report with subscription updates and revenues to the Chief Financial Officer in London office. • Handling subscription renewal/new orders and claims of institutes and individual subscribers. • Acting as Account Manager for agencies: handling their orders, claims, inquiries and payments. • Estimating the printing and subscription cost of each journal to determine the subscription annual rate through monitoring the annual publication volume of these journals. • Sending issues to subscribers through Lightning Source webpage. • Sharing in building and testing the Subscriptions, Back Orders, and Reprints systems. • Evaluating processes and functions for compliance with quality requirements. • Communicating audit results via written reports.