Basic Info

Mohamed ElOgeel

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Executive & Account Manager Assistant at BDO Esnad "HR Department"_Vodafone International Services (VIS)

Experience Details

HR Executive & Account Manager Assistant

Human Resources

Experienced (Non-Manager)

• Orientation session with company’s vision and hiring documents, Contracts signing, Social and Medical Insurance, Bank Accounts, hiring documents to comply with needed documents as set by labor law and social insurance office, Resignation process.
• Processing payroll, Maintain Database sheets.
• Issue HR Letters and Experience letters.
• Handle Social Insurance and labor office issues
• Handling all kinds of reports related to HR with managers in duty.
• Handling all requests came from “VIS” client.
• Reaching E.R satisfaction through accurate, detailed and timely responses to problems and queries.
• Involved in working on research and development.
• Working in a safe manner in order to satisfy Health and Safety legislation.
• Auditing of internal processes and activities.
• Creating and applying a new module in business for cost deduction "Confidential"
• Changing some processes to be more efficient and time saving for running business role.
• Time Volunteer for other departments to generate new ideas and insights on monthly basis.


Company Details

BDO Esnad "HR Department"_Vodafone International Services (VIS) (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

May 2010 to present (6 years 7 months)
Internet Call Center (Technical Support) – Customer Care at Raya Holding – Vodafone Egypt Project

Experience Details

Internet Call Center (Technical Support) – Customer Care

Customer Service/Support

Experienced (Non-Manager)

• Responsible for diagnosing & resolving technical issues & end users problems.
• Acting as the first point of contact for all technical queries.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Involved in the rollout of software updates and patches.
• Communicating with third party technical specialists.
• Configuring and managing backup & restore procedures.
• Provide secondary support for LAN administration.


Company Details

Raya Holding – Vodafone Egypt Project (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Aug 2008 to May 2010 (1 year 9 months)

Achievements


Over 7 years of progressive experience in Human Resources, Customer Care. Most recently in HR field, I was responsible in Introducing company’s vision and orientation session with Hiring documents for new hired employees, Signing Contracts, Social and Medical insurance, Database creation and maintenance, processing Payroll, handling all kinds of effective reports globally with managerial level. Also experienced in process planning, crisis management and problem resolution.

Education

Bachelor's Degree in Information Technology

Education Details

Bachelor's Degree

Information Technology

Elgazeera Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Elgazeera Academy
2011 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elias college

Egypt

2005

B / Very Good / 75 - 85%

N/A

Elias college
2005

Certifications

Certificate details

Human Resources Diploma

Mar 2015

N/A

N/A

N/A

Master Business Academy

N/A

Training and Courses

Training/Course Details

Soft Skills

Aug 2008

Vodafone Egypt

N/A

Training/Course Details

Communication Skills

Aug 2008

Vodafone Egypt

N/A

Training/Course Details

ADSL Technical Support Training

Jul 2009

Vodafone Egypt

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ADSL Technical Support TrainingAccountingArabicBDO Esnad "HR Department"_Vodafone International Services (VIS)ChallengesCommunication SkillsCreativeCustomer ServiceEnglishHR Executive & Account Manager AssistantHandles StressHard WorkerHuman ResourcesHuman Resources (HR)Human Resources DiplomaInformation TechnologyInnovativeInternet Call Center (Technical Support) Customer CareMicrosoft ExcelNew TechnologyOffshoringOutsourcingPayrollRaya Holding Vodafone Egypt ProjectSoft SkillsSupportSupportive

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

5-7 years

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Payroll

Payroll

: Expert

: Extreme - I love it!

:

1-3 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Creative, Innovative, Handles Stress, Supportive

Online Presence

https://eg.linkedin.com/pub/mohamed-elogeel/69/910/37bhttps://www.facebook.com/mohamed.elogeel

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