Basic Info

Mohamed ElOgeel

9 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

HR Senior Specialist and Account Manager at BDO Esnad - Vodafone International Services

Experience Details

HR Senior Specialist and Account Manager

Human Resources

Experienced (Non-Manager)

• Orientation session with company’s vision and hiring documents, Contracts signing, Social and Medical Insurance, Bank Accounts, hiring documents to comply with needed documents as set by labor law and social insurance office, Resignation process.
• Processing payroll, Maintain Database sheets.
• Issue HR Letters and Experience letters.
• Handle Social Insurance and labor office issues
• Handling all kinds of reports related to HR with managers in duty.
• Handling all requests came from “VIS” client.
• Reaching E.R satisfaction through accurate, detailed and timely responses to problems and queries.
• Involved in working on research and development.
• Working in a safe manner in order to satisfy Health and Safety legislation.
• Auditing of internal processes and activities.
• Creating and applying a new module in business for cost deduction "Confidential"
• Changing some processes to be more efficient and time saving for running business role.
• Time Volunteer for other departments to generate new ideas and insights on monthly basis.


Company Details

BDO Esnad - Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Accounting and Auditing Services, Telecommunications

N/A

May 2010 to Nov 2016 (6 years 6 months)
Internet Call Center (Technical Support) – Customer Care at Raya Holding – Vodafone Egypt Project

Experience Details

Internet Call Center (Technical Support) – Customer Care

Customer Service/Support

Experienced (Non-Manager)

• Responsible for diagnosing & resolving technical issues & end users problems.
• Acting as the first point of contact for all technical queries.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Involved in the rollout of software updates and patches.
• Communicating with third party technical specialists.
• Configuring and managing backup & restore procedures.
• Provide secondary support for LAN administration.


Company Details

Raya Holding – Vodafone Egypt Project (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Aug 2008 to May 2010 (1 year 9 months)
Retail Manager at ElOgail Franchising Stores

Experience Details

Retail Manager

Sales/Retail

Manager

was responsible for every aspect of the day-to-day supervision of retail outlets, including sales, staff, stock and resources management.


Company Details

ElOgail Franchising Stores

Cairo, Egypt

101-500 employees

Retail

N/A

Jun 2005 to Aug 2008 (3 years 2 months)

Achievements


Orientation session with company’s vision and hiring documents, Contracts signing, Social and Medical Insurance, Bank Accounts, hiring documents to comply with needed documents as set by labor law and social insurance office, Resignation process.


Responsible for diagnosing & resolving technical issues & end users problems.  Acting as the first point of contact for all technical queries.  Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.  Involved in the rollout of software updates and patches.  Communicating with third party technical specialists.  Configuring and managing backup & restore procedures.  Provide secondary support for LAN administration.


was responsible for every aspect of the day-to-day supervision of retail outlets, including sales, staff, stock and resources management.


Over 8 years of progressive experience in Human Resources, Customer Care. Most recently in HR field, I was responsible in Introducing company’s vision with orientation session and Hiring documents for new hired employees, Signing Contracts, Social and Medical insurance, Database creation and validation, processing Payroll, handling all kinds of effective reports globally with managerial level. Also experienced in process planning, crisis management and problem resolution.

Education

Bachelor's Degree in Information Technology

Education Details

Bachelor's Degree

Information Technology

Elgazeera Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Elgazeera Academy
2011 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elias college

Egypt

2005

B / Very Good / 75 - 85%

N/A

Elias college
2005

Certifications

Certificate details

Human Resources Diploma

Mar 2015

N/A

N/A

N/A

Master Business Academy

N/A

Call Center Hero
Sep 2008

Certificate details

Call Center Hero

Sep 2008

N/A

N/A

N/A

Vodafone Egypt

N/A

Certificate details

Employee of the Month

Oct 2009

N/A

N/A

N/A

Vodafone Egypt

N/A

Creativity Award
Aug 2015

Certificate details

Creativity Award

Aug 2015

N/A

N/A

N/A

Vodafone International Services

N/A

Certificate details

Employee of The Month

Aug 2016

N/A

N/A

N/A

BDO Esnad

N/A

Training and Courses

Training/Course Details

Soft Skills

Aug 2008

Vodafone Egypt

N/A

Training/Course Details

Communication Skills

Aug 2008

Vodafone Egypt

N/A

Training/Course Details

ADSL Technical Support Training

Jul 2009

Vodafone Egypt

N/A

Training/Course Details

Human Resources Personnel

Apr 2010

BDO Esnad

N/A

Training/Course Details

Social Insurance and labor law for changing policies

Mar 2015

National Organization for Social Insurance

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ADSL Technical Support TrainingAccountingAccounting And Auditing ServicesAdministrationArabicBDO Esnad - Vodafone International ServicesBowlingBusiness DevelopmentBusiness-orientedCall Center HeroChallengesCinemaClubsCommunication SkillsCreativeCreativity AwardCustomer CareCustomer ServiceEmployee Of The MonthEnglishEnglish SeriesFootballHR Senior Specialist And Account ManagerHandles StressHuman ResourcesHuman Resources (HR)Human Resources DiplomaHuman Resources PersonnelInformation TechnologyInformation Technology (IT)InnovativeInternet Call Center (Technical Support) Customer CareMaking FriendsMicrosoft ExcelMicrosoft OfficeMoviesNew TechnologyOffshoringOutsourcingPayrollRaya Holding Vodafone Egypt ProjectRetailRetail ManagerSalesSocial Insurance And Labor Law For Changing PoliciesSoft SkillsSupportSupportiveTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

5-7 years

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Payroll

Payroll

: Expert

: Extreme - I love it!

:

5-7 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Business-oriented, Creative, Innovative, Handles Stress, Supportive

Online Presence

https://ae.linkedin.com/in/mohamed-elogeel https://www.facebook.com/mohamed.elogeel

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