Basic Info

Nourhan Elnoukrashy

Less than 1 year

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Volunteer at HarassMap initiative (volunteer) at HarassMap

Experience Details

Volunteer at HarassMap initiative (volunteer)

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

To begin with, HarassMap is a non-profitable organization that aims to end the society’s acceptability of sexual harassment. It consists of several units, one of which is the safe schools and universities. My job as a volunteer is to spread awareness among pupils and students in order to be able to accomplish our goal as an organization. We believe that awareness starts with education, and that's our job.

A volunteer needs to be persuasive, and to have excellent argumentative skills. He/she also needs to be able to deliver a message in a simple and understandable way. Full devotion and dedication also is so important as the issue itself of sexual harassment and controlling it is a crucial one.


Company Details

HarassMap

Cairo, Egypt

N/A

Education

N/A

Mar 2015 to present (1 year 9 months)
Customer agent advisor at Vodafone International Services, Ireland Account

Experience Details

Customer agent advisor

Customer Service/Support

Experienced (Non-Manager)

A customer service advisor is not only someone who's knowledgeable and adjusted to work on a certain system and that's it. The job requires multitasking, flexibility, speed, accuracy, ownership, adherence, and conformance, along with language and social skills to be a typical Csa.


Company Details

Vodafone International Services, Ireland Account (multinational)

6th of October, Egypt

More than 1000 employees

Telecommunications

Www.vodafone.ie

Aug 2016 to present (4 months)

Achievements


-Represented Egypt at the 4th World Water Forum among the Egyptian delegation sent to Mexico (2006) -Represented the English Department at the International Day at the Faculty of Al-Alsun with the attendance of the delegations from different embassies (2015)

Education

BA in English and French

Education Details

BA

English and French

Faculty of Al-alsun, Ain Shams University, Egypt

C / Good / 65 - 75%

Literature, Culture, Poetry and criticism, Academic writing, Novel, Drama, Linguistics, and Translation

N/A

Faculty of Al-alsun, Ain Shams University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dar Al Tarbiah Language Schools

Egypt

2012

A / Excellent / 85 -100%

N/A

Dar Al Tarbiah Language Schools
2012
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveCustomer Agent AdvisorCustomer ServiceCustomer SupportEducationEnglishEnglish And FrenchFlexibleFrenchHandles StressHard WorkerInternet ResearchInternet SurfingKarateMicrosoft WordNegotiatorReadingSingingSocialSupportTelecommunicationsVodafone International Services, Ireland AccountVolunteer At HarassMap InitiativeWriting

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet Research

Internet Research

: Advanced

: High

:

5-7 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Customer support

Customer support

: Advanced

: High

:

Less than 1 year

Key Skills

Hard worker, Negotiator, Flexible / Adaptive, Social, Handles Stress

Online Presence

nourhanne.tarek.1@facebook.com

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