Issa Mohamed

Restaurant ManagerFull Time

• Job Details:Responsibilities: Maadi, Cairo, Egypt Supervise day-to-day activities and assist in the food and beverage outlets Create innovative programs and promotions that drive revenue through increased guestpatronage Aid in all financial budgeting operations to maximize profitability managing restaurant operations to deliver an excellent Guest and Member experience. manage, train, and develop team members and work within all budgeted guidelines. Manage Restaurant operations Maintain exceptional levels of customer service Recruit, manage, train and develop the Restaurant team Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to Food and Payroll Set departmental targets and objectives, work schedules, budgets, and policies andprocedures.

Banquet ManagerFull Time

• Job Details:Responsibilities: Developed loyal and highly satisfied customer base through proactive management of teamcustomer service strategies. Strengthened merchandising and promotional strategies to drive customer engagement andboost sales. Conducted weekly staff meetings to motivate staff members, address concerns and questions,plan improvements and evaluate progress toward goals. Generated repeat business through exceptional customer service and responded to customerconcerns with friendly and knowledgeable service. Helped with planning schedules and delegating assignments to meet coverage and servicedemands. Arranged furniture and equipment to maximize space and floor plan for seamless movementduring functions. Set up and broke down conference and banquet rooms to meet facility standards and specifications. Followed safety procedures and incorporated safety equipment to reduce injury and loss. Provided exceptional service to guests by immediately addressing needs and requests. Maintained clear and easy access to exits and fire lanes to prepare for emergencies.Interpreted instructions to schedule and set up events to client specifications. Hired, trained and scheduled staff to maintain adequate coverage for successful operations. Booked large groups for weddings, seminars, conferences and other events, providing bestavailable room rates. Handled guest complaints and offered complimentary services to maintain high guestsatisfaction rates. Handled consumer enquiries and offered extra services to maintain high customersatisfaction. Intercontinental

Assistant Banquet ManagerFull Time

• Job Details:Responsibilities: Assist general manager in the day-to-day operation of the hotel in maintainingall standards of guest service Analyze the performance of each department, report any problem areas, andmake recommendations to improve profitability for hotel operations Facilitates management of the hotel's human resources functions, such as HRadministration, turnover control, staff motivation, and employee developmentand retention Create the yearly hotel budget in collaboration with the general manager anddepartment heads, and assess and adjust performance throughout the year tostay profitable Ensure that all local, state, and federal rules and regulations, as well as anycorporate or brand-established policies and practices, are followed Oversee the work of front desk personnel such as guest relation officers toensure that they receive and greet guests properly Assist during the check-in and check-out processes to ensure that all associatedactivities are handled flawlessly Create and implement staff schedules to ensure that no station within the hotelis left Assist with cashiering functions by providing insight and support in handlingbookkeeping activities Act as the first point of contact for inquiries regarding events at the hotel andensure that appropriate measures are taken to direct them to in-house eventmanagers Assist guests with special requests such as booking extensions and supervisefront desk officers to ensure prompt fulfillment of special requests Oversee the work of housekeeping staff and control room and suppliesinventory Deal with complaints and suggestions according to set hospitalpolicies and ensure business retention