Ehsan Samir Ahmed
Quality Assurance Specialist at Telecom Egypt (sprint Egypt)
Dubai, United Arab EmiratesWork Experience
Quality Assurance SpecialistFull Time
Dec 2020 - Present -4 yrs, 7 months
- Job Details:1- Monitoring agents and editing process. 2- Managing and Supervision Technicians work and productivity. 3- Test the process of the company and measure it .
Corporate AdvisorFull Time
Oct 2019 - Dec 2020 -1 yr, 2 months
- Job Details:- communicate the businesses strategic objectives with senior management to drivethebusinessforward. - have meetings with finance teams to get a take on how the businesses cash flow is doing andfigureoutwhat expenses need to be cut. - meet with the communications manager to discuss the current business strategy and whatelementsofthat plan should be shared with employees to make them more efficient in their daily workactivities.
Customer Service SpecialistFull Time
Sep 2018 - Oct 2019 -1 yr, 1 month
- Job Details:5+ years of experience in telephone customer service, tech support, and customer care. FamiliarwithIntercom, Drift, and several other customer service software solutions. Very organized andmeticulouswith organizing customer interaction logs. Handled up to 100 calls daily, with duties includinghelpingcustomers sign up and retrieving customer data.
Assistant AccountantFull Time
Services & Trade Company LLC
May 2017 - Aug 2018 -1 yr, 3 months
United Arab Emirates , Dubai
- Job Details:- Posting all cash receipts, discounts, allowances, price difference, returns and other chargebackstocustomer accounts timely and accurately - Perform day to day financial transactions including verifying, classifying,computing,postingandrecording accounts receivable data - Prepare bills, invoices and bank deposit - Provides monthly financial and management reports.
Customer Service SpecialistFull Time
- Job Details:experience in telephone customer service, tech support, and customer care. Familiar withIntercom,Drift, and several other customer service software solutions. Very organized and meticulouswithorganizing customer interaction logs. Handled up to 100 calls daily, with duties includinghelpingcustomers sign up and retrieving customer data.
Customer Service SpecialistFull Time
- Job Details:experience in telephone customer service, tech support, and customer care. Familiar withIntercom,Drift, and several other customer service software solutions. Very organized and meticulouswithorganizing customer interaction logs. Handled up to 100 calls daily, with duties includinghelpingcustomers sign up and retrieving customer data.
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 2017
Achievements
Customer service representative & Quality Assurance with 5+ years of experience in telephone customer service, tech support, and customer care. Familiar with Intercom, Drift, and several other customer service software solutions. Very organized and meticulous with organizing customer interaction logs. Handled up to 100 calls daily, with duties including helping customers sign up and retrieving customer data. Quality Assurance with 2+ years experience in testing company process & agents soft skills and info plus testing company info resources . Doing reports to explain quality status . Digital Marketing Challenger course at Coursera & Udacity.
Languages
English
Advanced
Training & Certifications
Foundations of Digital Marketing and E-commerce - Coursera
Coursera·2022