Ehsan Nabil

Front Desk ManagerFull Time

• Job Details:The Position has promoted the high level of Management skills and interpersonal skills toward three main critical areas in service organization (Manager-Colleagues-Guest) managed team of department concerned with guest contact i.e. Front Desk, Concierge, Housekeeping and Engineering Department. While I had to also to ensure the front office line policy and action are congruent with back office policy and the Company’s objectives and core values. As a Duty Manager one most important responsibility was the possession of high authority to take quick decision and right action on account of all security concerns. At my best, I have initiated program that standardized employee training and led to increase in Guest satisfaction, which later result in great successful. Supporting the Team and ensuring continual improvement performance on Customer Journey increased from 71% to 82 within 5 Months Handling any emergencies and Complaints and complying with Hotel fire evacuation procedure. Train the Team Members as requested and ensure the training is recorded Maintain excellent customer relation by ensuring the provision of efficient and friendly service all the time. Developing and maintaining a positive relationship with all members of the Hotel Team so the Co-operation in achieving the department’s objective is assured.