Ehsan Atef

Call Center Agent

• Job Details:Follow professional telephone’s handling techniques and work policies with a friendly manner to efficiently meet customer needs and concerns whether it's a general inquiry, balance inquiry or product information. Applying and following-up requests and complaints until they’re closed with customer’s satisfaction. Apply appropriate actions and troubleshooting to effectively maintain resolution that improve the call average handling time. Update customer records with details of the inquiry and the response to ensure accuracy and availability of customer records.