Ehab Mohamed Refaay

SMB Advisor UAEFull Time

• Job Details:Provided expert advice to small and medium-sized businesses on digital transformation and technology adoption, increasing client satisfaction. Implemented tailored solutions for clients, driving performance improvements and business growth. Handled inbound and outbound calls, resolving customer inquiries efficiently and ensuring a high level of client retention.

Customer Service Associate ( Operation )Full Time

• Job Details:Managed FIT bookings and client support, reducing booking discrepancies through effective communication and supplier negotiation. Processed cancellations, amendments, and special requests, ensuring 24/7 service availability and minimizing client disruption. Generated additional revenue by cross-selling services and optimizing booking allocations.

Sales SupervisorFull Time

• Job Details:Achieved sales targets consistently by developing and implementing sales strategies across multiple regions. Managed stock distribution and pricing strategies to ensure competitiveness and client satisfaction. Increased client retention by 25% through superior customer service and relationship management.