
Ehab Abd El Karim Kamel Hassan
Customer Services, Project Management
Cairo, EgyptWork Experience
Senior OfficerFull Time
MISR EL KHEIR
May 2014 - Present -11 yrs, 2 months
Egypt , Cairo
- Job Details:• Lead the project team and deal with the planned activities on a daily basis. • Implement action plan based on standards and deadlines • Ensure the effective preparation and delivery of all project events , meetings and production of all necessary documentation • Coordinate effective flow of information between team members, participants in project activities and seniors from both organizations • Acquire and abstract primary or secondary data from existing internal or external data sources. • Interpret data and develop recommendations based on findings • Develop graphs, reports, and presentations meeting the deadlines
Office Manager AssistantFull Time
NOUVAL Group
May 2012 - Mar 2014 -1 yr, 10 months
Egypt , Cairo
- Job Details:• Attend the external meeting with CEO and prepare its minutes of meetings. • Follow up the Administrative decisions. • Follow up the external correspondences. • Follow up the external showrooms. • Follow-up office system during working hours and keep calm. • Responsible for follow-up mobile companies accounts the follow-up special accounts to mobile companies. • Revising Bader factory petty cash follow-up before posting it to financial department. • Report to office manager. • Follow-up Suppliers transactions and continue entering suppliers prices on their own statements. • Preparing letters that will be sent To Whom It May Concern in other departments after reviewing the Executive Director. 1-3 • Follow renovations and drafting contracts and new customer for senior cycle and delivered to the departments concerned. • Assistant Executive Office Manager in business decisions or any required study and proposals to be submitted to senior management. • Maintains facilities by planning space allocations and supervising building maintenance office equipment and furniture. • Maintains records by defining procedures for retention, protection, retrieval, transfer and disposal of records. • Maintains equipment by planning equipment procurement and maintenance; evaluating products, service, and warranties. • Maintains building services by identifying, selecting, and monitoring vendors.
Customer service representativeFull Time
MobilyTelecom Co.
Nov 2011 - Nov 2012 -1 yr
Egypt , Cairo
- Job Details:• Listen to customer problems to solve it. • Figure out the Criteria of the problem that customer faces to get it solved • Try to at achieve best handling time in call and quality of information for customer. • We had achieved ISO 9000 in my company - August 2012.
Sales & Reservation AgentFull Time
Lufthansa Air Lines
May 2011 - Nov 2011 -6 months
Egypt , Cairo
- Job Details:• Customer services for the agent and the people. • Sale spots on the belly of the plane. • Reservation for the agent to sell the belly of plane. • Talk to the agent in low season and give them new offers. • Answer all the phone calls and switch if it need. • Solving problems to gain customer satisfaction
Education
B.Sc. of Commerce & Business Administration in Business Adminstration
Sadat Academy for Management Sciences (SAMS)Jan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
Abd El Aziz Al Saud Language School HeliopolisJan 2005
Skills
- Microsoft Office
- Leadership
- Presentation Skills
- Communication
- Project Management
- Sales
- Customer Services
- Time Management
- BMS
- Human Resources
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Languages
Arabic
FluentEnglish
FluentFrench
Beginner
Training & Certifications
PMP
American Chamber·2015FIATA Diploma
Arab Academy for Science, Technology & Maritime Transport·2015Oracle’s Siebel
Mobily·2011HR Operation
National Bank of Egypt·2010NLP (Neuro-Linguistic Programming).
2010