profile-img

Ehab Abd El Karim Kamel Hassan

Customer Services, Project Management

Cairo, Egypt

Work Experience

  • Senior OfficerFull Time

    MISR EL KHEIR

    May 2014 - Present -11 yrs, 2 months

    Egypt , Cairo

    • Job Details:• Lead the project team and deal with the planned activities on a daily basis. • Implement action plan based on standards and deadlines • Ensure the effective preparation and delivery of all project events , meetings and production of all necessary documentation • Coordinate effective flow of information between team members, participants in project activities and seniors from both organizations • Acquire and abstract primary or secondary data from existing internal or external data sources. • Interpret data and develop recommendations based on findings • Develop graphs, reports, and presentations meeting the deadlines
  • Office Manager AssistantFull Time

    NOUVAL Group

    May 2012 - Mar 2014 -1 yr, 10 months

    Egypt , Cairo

    • Job Details:• Attend the external meeting with CEO and prepare its minutes of meetings. • Follow up the Administrative decisions. • Follow up the external correspondences. • Follow up the external showrooms. • Follow-up office system during working hours and keep calm. • Responsible for follow-up mobile companies accounts the follow-up special accounts to mobile companies. • Revising Bader factory petty cash follow-up before posting it to financial department. • Report to office manager. • Follow-up Suppliers transactions and continue entering suppliers prices on their own statements. • Preparing letters that will be sent To Whom It May Concern in other departments after reviewing the Executive Director. 1-3 • Follow renovations and drafting contracts and new customer for senior cycle and delivered to the departments concerned. • Assistant Executive Office Manager in business decisions or any required study and proposals to be submitted to senior management. • Maintains facilities by planning space allocations and supervising building maintenance office equipment and furniture. • Maintains records by defining procedures for retention, protection, retrieval, transfer and disposal of records. • Maintains equipment by planning equipment procurement and maintenance; evaluating products, service, and warranties. • Maintains building services by identifying, selecting, and monitoring vendors.
  • Customer service representativeFull Time

    MobilyTelecom Co.

    Nov 2011 - Nov 2012 -1 yr

    Egypt , Cairo

    • Job Details:• Listen to customer problems to solve it. • Figure out the Criteria of the problem that customer faces to get it solved • Try to at achieve best handling time in call and quality of information for customer. • We had achieved ISO 9000 in my company - August 2012.
  • Sales & Reservation AgentFull Time

    Lufthansa Air Lines

    May 2011 - Nov 2011 -6 months

    Egypt , Cairo

    • Job Details:• Customer services for the agent and the people. • Sale spots on the belly of the plane. • Reservation for the agent to sell the belly of plane. • Talk to the agent in low season and give them new offers. • Answer all the phone calls and switch if it need. • Solving problems to gain customer satisfaction
  • Education

    • B.Sc. of Commerce & Business Administration in Business Adminstration

      Sadat Academy for Management Sciences (SAMS)

      Jan 2006 - Jan 2010 - 4 yr

    • High School - Thanaweya Amma

      Abd El Aziz Al Saud Language School Heliopolis

      Jan 2005 

    Skills

    • Microsoft Office
    • Leadership
    • Presentation Skills
    • Communication
    • Project Management
    • Sales
    • Customer Services
    • Time Management
    • BMS
    • Human Resources
    View More

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Beginner

    Training & Certifications

    • PMP

      American Chamber·2015
    • FIATA Diploma

      Arab Academy for Science, Technology & Maritime Transport·2015
    • Oracle’s Siebel

      Mobily·2011
    • HR Operation

      National Bank of Egypt·2010
    • NLP (Neuro-Linguistic Programming).

      2010
    Share this Profile