Ehab Sayed

E-Commerce Account ManagerFull Time

• Job Details:• E-Commerce Account Management: 1- Create a comprehensive game plan for all E-Commerce accounts. 2- Manage the assigned budget effectively. Negotiate, acquire new accounts, and renew existing 3- Customer Development Agreements (CDA) within company policies and the allocated budget. • Operational Excellence: 1- Lead the flawless process of invoice collection and credit increase for our top e-commerce customer. 2-Drive the activation of initiatives in the e-commerce channel, including PO1 initiatives. • Marketing and Compliance: 1- Maximize marketing rights by implementing branding, promotions, and activations for e-commerce. 2-Collaborate closely with Marketing and Legal teams to ensure alignment. • Customer Service and Integrity: 1- Maintain accuracy, integrity, and timeliness of customer servicing by coordinating with internal units (Execution, Legal, Commercial, etc.). 2- Ensure performance and compliance with CDA terms, taking corrective action when necessary • Strategic Planning and Presentation: 1- Collaborate directly with upper management to develop and present plans for new initiatives. 2- Focus on improving the company’s online presence and driving e-sales.

Account ManagerFull Time

• Job Details:• Lead Generation and Conversion: 1- Generate Leads: Proactively identify potential clients and create leads. 2- Contract Signing: Successfully sign contracts with new accounts. 3- Onboarding: Facilitate a smooth onboarding process for new accounts on our application. • Client Relationship Management: 1- Post-Contract Support: Provide ongoing support to build strong partnerships with our clients. 2- Effective Communication: Act as the primary point of contact between signed accounts and our company. 3- Timely Deliveries: Ensure accurate and timely delivery of products and services to clients. • Strategic Business Development: 1- Business Reviews: Conduct regular business reviews with accounts. Identify opportunities for growth and improvement. 2- Upselling and Cross-Selling: Explore avenues to upsell and cross-sell additional products or services to existing accounts. 3-Sales Monitoring: Keep a close eye on daily and monthly sales performance for each account.

Vendor Ops SpecialistFull Time

• Job Details:• Coaching and Performance Enhancement: 1- Coaching Calls: Conduct coaching calls with restaurant managers. 2- Analyze current issues affecting performance and provide actionable solutions to improve key performance indicators (KPIs). 3- KPI Briefing: Brief restaurant managers on KPIs for effective performance measurement. • Technical Support: 1- Device Usage: Ensure restaurant managers face no technical issues while using our platform. 2- Working Hours and Menu Items: Confirm working hours and menu details with vendors during onboarding. • Vendor Onboarding: 1- Welcome new vendors and guide them through the setup process. 2- Performance Tracking: Keep track of restaurant performance history and proactively follow up to ensure sustained success. • Documentation and Reporting: 1- Outcome Documentation: Document outcomes, analysis feedback, and any escalations. 2- Daily Reporting: Regularly report performance outcomes to the direct manager. • Content Projects: 1- Internal and External Collaboration: Manage content projects in collaboration with Sales, Marketing, and Restaurants. Ensure consistency and alignment with our brand. • Content Management: 1- Website and Mobile App Updates: Regularly update and maintain content on website and mobile application. Ensure accuracy, relevance, and user-friendliness. 2- Interdepartmental Communication: Collaborate with other departments to facilitate seamless daily operations.