Ehab Naguib

Sr. Manager, Data center OperationsFull Time

• Job Details:• Managing a team who are responsible for meeting operational business commitments from the relevant Information systems in 24x7 mode of operations. • Maintaining 100% compliance with Service Level Agreements by reviewing daily/weekly/monthly reports about shifts performance and production plans. • Manage the automation process to eliminate the human mistake and cleanup the obsolete services and tasks. • Ensure protection, healthiness and efficiency of the real-time critical system processes that support business objectives and commitments through sufficient proactive monitoring system (24•7 health-checks) for all IT systems. • Apply the agreed work instructions with support team to solve the operations issue in time to maintain smooth operations and reduce the business impact. • Receive all IT complaints and perform initial troubleshooting steps to solve customer complaint and assign to the second level of support if needed. • Ensure meeting SLAs for batch services requested by business departments and needs special operational tools and/or privileges. • Key member in regular management operational review forums to drive proper management decisions and/or suggest enhancement initiatives and/or task forces. • Key member in all production change forum (i.e. the Change Management Board (CCB)) to evaluate/assess/accept new production environment changes. • Perform regularly re view for IT operations policies, processes & procedures to ensure SOX controls compliance and resolve internal/external audit concerns. • Coach, mentor, and develop staff within the function, including performance management, performance review and providing necessary staff development plans.

Information System operations ManagerFull Time

• Job Details:• Ensure meeting the defined operational objectives and SLAs • Train people with appropriate courses to increase their capability and competencies. • Design, execute and follow up the daily and monthly production plan. • Manage user requests and provide them with the expected results. • Proactively monitoring & managing the smooth running of the information systems services. • Interface with internal I external auditors for all tasks related to production.

IT operations Team LeaderFull Time

• Job Details:• Supervise the billing operations tasks to ensure all tasks are done correctly on time. • Assign and Plan operational tasks to team to be executed in 24/7 mode. • Prepare/validate regular operational reports. • Planning for non-regular tasks and assigned to team members. • Provide management with Daily & weekly shift & incident reports. • Coaching the team members. • Utilizing the resources effectively according to required tasks. • Ensure the load balancing between the team members. • Prepare the appraisal for team members to evaluate quality and performance. • Sharing the Ne w project implementation decision and the suitable time of implementation.